Platform was easy to use and had most of what I needed for my project in one place.

The organization, communication and quality was A+. I had a great experience.

This website is horrible and needs to be completely redesigned. Customer service did answer my questions, but I should have been able to get around without having to ask questions and then wait for answers. It is doubtful that I will use TUW again until the website has been redesigned.

Great Process

(October 2023) Great staff and service. Their platform needs some fine tuning. Not user-friendly, but I figured it out as i was progressing in the process. Would love to see a detailed invoice in my account too.

my writer did a fantastic job on my manuscript. couldn’t be happier with her work. same for the editor well done!!

Tedious website, has mediocre writers, poor instructions, no way to interview or vet the writers, waste of time.

The company was recommended by AIA so I searched the platform for someone who could write a cookbook. I posted my project but got no response so hence the manual search. Only premium tier writers are qualified to write cookbooks so I chose 4 writers and asked them to write a sample introduction to my book of around 1,000 words. The first one was terrible, full of puns, typos and spelling mistakes. The others were okay but nothing special. I went with the writer who had the most experience in my genre. I provided her with a very detailed 61 page outline and gave specific instructions on using UK English, including measurements and names of ingredients. I got a message to say she had completed a chapter and added some recipes. When I saw what had been written I was shocked. It was terrible! There were so many things wrong with it that I didn’t know where to start. I messaged the writer and also emailed support. The writer was upset that I’d said her work was awful. But she hadn’t taken on board my requirements, the recipes were all in US cup measurements and she had used words like sheet pan, wholesome and other terms not commonly used in Britain. No way would I put my name to such rubbish. I read the introduction out loud and it didn’t flow well at all. I asked ChatGPT to come up with an introduction to a beginners cookbook and it sounded remarkably similar to the one written by the ghostwriter. Bearing in mind that I had paid for a premium service the writing was as far from premium quality as you could get. The company offered to help me find another writer but I had lost all confidence so asked for a refund. Unfortunately, although the writer produced poor quality work I still have to pay for what she’d produced so far. I’m now out of pocket by over £200 and back to square one. I do not recommend this company

This was my first experience with The Urban Writers and I was very happy. When I had any questions, they quickly answered them and showed me how to handle my issue. The writers and editors have been wonderful. I have two more projects going with them right now.

Frances, the talented freelance writer was 5-star! We sparked brilliant ideas off of each other!