This company truly stands behind their word. I say their integrity has placed them way above others. I was off to a rough start with a ghost writer that disappeared. Worth paying for premium packages. I got another ghostwriter and their work was not TUW standards so I had to get a 3rd writer. I spent several months with the first 2 writers. However, the 3rd writer, editor, copy writing, formatting, book cover, admin and the process there after was smooth and educating. The platform is a little confusing at first but I learned enough to get me through. I feel not being able to have a voice conversation is not at all enjoyable. All communication is text and dm. I feel this is one of the things the programs lack especially when there is a major issue like I encountered. I found TUW to be professional, kind, quick to respond and able to answer and solve any question or problem I had. All in all I would give them a 5 star plus rating. With all considered I am so pleased. Thank you. THE Urban Writer and staff. Praying many blessing be upon you and your families. P.S. buy premium packages Tara G.

Writer was very good and followed outline to the letter and managed to have the desired tone. We worked well together. The editor is where this all went wrong; he added more mistakes than corrected. I had to edit it all myself and had to keep rechecking with any slight alteration in case additional errors were made. TUW tried being helpful but had the incorrect version edited. The illustrations used are disappointing, something we could do ourselves (obtain copyright free images from the internet). The formatting was terrible, keeping an illegible table and words cut off from figure heads? I had to keep checking everything and any suggestions would require an additional fee or reformatting for a different size book...well, if a table can't be read, surely the size of the book will have to change rather than keep it illegible. I felt it could have been dealt with more professionally.

“In the beginning it was for the kids, in the end it was for The World! My soon-to-be #1 book wouldn’t be possible without services from The Urban Writers!!! The talent, support, experience and overall love from each contributor allowed ME to Self-Publish like a true Leader. Grateful….for the platform being full of greatness.”

It was a pleasant experience for me with the writer being on time.

Quick to solve issues, professional they care for customer service.

Open communication, timely delivery, professional through and through

Website is not user friendly. Freelancer offered services when I accepted he immediately said he was not available. Super frustrating.

The admin team and the freelancers were responsive and helpful to my requests. The platform is still a bit difficult to review and post comments while the ghostwriter writes the manuscript. I wish the platform was like Microsoft Word where you could post comments/revise the manuscript and that edits are color-coded; thus, you could easily spot what changes are made.

I did not have a good experience with my writer, though she was rated as premium tier with good reviews. Her writing was mediocre and unpredictable, and I revised almost the whole book. That said, the admin was very helpful and did offer to find me a new writer once they became aware of the problem and also worked with me to get the best outcome. I will actually use them again, but will be more proactive about contacting admin earlier when I have trouble with the writer- and I will also choose a lower tier writer who is maybe less set in their style and willing to write in the way I need.

My first time using this service. The process was somewhat confusing. Never sure which each items are included in each bundle purchased, the purchase order reciept is not detailed. Or what is the next step in the process based on my orders. Also I should have been able to see clearly to see the details of each order modify the details of my order without cancelling and initiating a new order. TUA defintely has some talented freelancers and Admin always provided great commnunication to my questions. Probably would use again.