what a great experience! Urban writers made everything for me simple and easy. Always there for me when I had questions. I highly recommend anyone to use them. They are my go to.

Pros: - The tier system for talent to hire is great and very clear. Profiles are usually robust and have a good amount of samples of people’s work. - Customer service is very pleasant and helpful. I had a 40-min zoom meeting after having much confusion/difficulty in figuring out the order process and this gentleman answered every single one of my questions. - They provide a good amount of training videos to show you how to use the platform. Cons: - I was told by one of the writers that meeting outside of the platform is not allowed (ie via zoom), so you don’t get a sense of the person that you may be hiring to ghostwrite, etc. When it comes to that, I believe that chemistry does matter and it would be helpful to be able to meet the person for a brief 15-20 min meeting before committing to hiring them. - The platform is confusing for a first time user - could be more user-friendly. The various videos don’t necessarily explain some of the nuances of the ordering process. - The platform is “buggy” and makes it difficult to check messages or work status from the notification areas on the mobile. At times, I would find a roundabout way of getting my messages, write out a response and then it wouldn’t send it (stuck in loading mode). There should be a dedicated phone app to help correct this issue. - Most of the talent that you reach out to or invite to a project don’t even respond, and this is mostly occurring with their premier level writers, probably because they are the most busy. If a writer hasn’t logged in for three weeks or a month, they should not be allowed to display themselves as “available immediately”, and then not respond to an invite for a project. It’s not only unprofessional behavior, it’s just plain rude. All we need is a simple response to let us know that we should either move on or that they are interested but will not be available until “x” date. - You can’t easily find (at least I couldn’t) the rates for the individual offerings. This is particularly important when you are tipping and want to tip based on a percentage basis. I had to “start a new order” so that I could see the individual packages, and now getting daily reminder emails with “Psst, looks like you forgot something” to remind me to finish the order that I only opened so that I could see the prices of the work done so that I can tip appropriately. I think that if they did a better job of addressing these issues, the customer experience would be a world better and they would be #1 in their field. I will be checking out other platforms for future projects though, so that I can compare.

What a fantastic experience! My writer and editor were both top notch! They put a great deal of effort and care into writing and editing my book, couldn't be happier with the way it turned out! I will definitely be back in the future! Highly recommend The Urban Writers for ANY of your project needs!

Being new in the publishing business, I needed a little “hand - holding” to navigate the process. My writer, editor and administrator were very patient and helpful. The finished product was far better than what I could have produced myself. I enjoyed reading the book. It will be a good purchase for many people, I hope. I got confused finding the messages, particularly during the review process. We didn’t all grow up with technology.

Very experienced and talented writers, editors, and designers.

On 10/10/22 I submitted my first order for a ghostwriter after paying for the premium package to Urban Writers. I paid extra to be sure I got one of the better writers on their team. After reviewing the work of the first writer assigned to my project I loved the writer's style and professional writing ability. Unfortunately, 2 weeks later I found out the ghostwriter was no longer with the company. After losing 2 weeks of writing time, on 10/25/22 a new writer accepted the project and begin writing on the book. On 11/02/22 I contacted the admin team for Urban Writers because my project was only 20% done after almost a full month of UW having the project. I also wanted admin to be aware that after reviewing the new writer's work, I found half of the book was in Spanish. Admin responded and stated they would discuss this with the writer. Upon later review, I saw that the book was still part in Spanish & part English. This mix continued until I received a notice from the writer that the book was complete on 11/18. When I went in to review the work I found it still had areas in both languages. I contacted the writer and he changed it all to English. I tried reading the book but was unable to make any sense of the majority of the paragraphs throughout the chapters. It reads just like a book that was written in one language and translated with software to a different language. There is no flow at all. The book is also jammed full of repetitions and has the same phrases such as "without a doubt" used repeatedly throughout the book. I thought maybe after the book was edited that maybe it would be fixed. After the editing, I was so frustrated by Urban Writers by this time that I went ahead and had the order marked as fulfilled. I simply couldn't trust the Urban Writers with another one of their writers. So here I am after paying UW hundreds of dollars, doing my own writing. There are simply too many areas to correct to call it editing. Urban Writers does not appear to have a quality control team in place because there is no way a professional writing company could allow such a badly written book to be shipped as this one was. In my mind, Urban Writers must not care about the quality of their work. They deserve zero stars.

They used to be good. But my last two orders were full of plagiarized content that was not referenced. I asked them to revise and they argue with me on this. So that is why I will no longer use them and why I write this review.

Company was great in answering my questions quickly. My ghost writer Natashi is awesome.

Loved my writer and you guys were great at helping me figure things out as this was my first time writing a book.

Communication was great. The job was done as I was expected