The reason I gave a 2 was for the people who did the work (writers, graphic artists, editor, etc.) each and every one were fabulous. So why would I give such a low rating? The platform itself is greatly lacking by the admin and the platform itself. I would leave a message for admin and at one point it took 5 days to get a response. Their excuse was it was the weekend. They would never answer my question but kept repeating how to use the platform. I was told about 8x to watch the video when I already said I had watched the video 3x. The editing process is difficult and cumbersome. I am use to working in Word with track changes and can easily click and accept the changes or reply with thoughts. Here you have to use line # and type out changes. You also have to toggle back and forth to comment. It’s easy to lose your train of thought and have to repeat several times. It got so bad I chose to approve and then. Do my own edits. But THEN I couldn’t get the document because I had bought a package and the had to finish everything before I could download anything. I would never suggest to purchase a package because of that fact. If I have only bought the writing I could have gone in done all my changes and then go to editing. I had heard urbane writers was one of the best so it terrifies me what the others are like! I hope you have a better experience than I did…but it was not good at all.

I liked that it was easy to navigate and use the platform. My writer was good. she communicated well and on time. What i disliked is that the fact that all communication was cut as soon as I approved my order. there was no direction of what to do next, wether I will get the completed order by email or download it there. little more questions I had about the work after downloading. So basically there is no after care and on will feel abandoned after approval stage. I have emailed the support team but I did not get reply.

Liked: - one stop shop for everything - somewhat quality confirmation before hiring Dislike: - rigidity of the process. Although it was my first time, there was no desire to accommodate me along the way for things I had missed during my ordering process. Everything can be resolved by paying more. - Even though, I complained, there was no desire to help me. - Chat disappears when the order is complete. - No possibility to go back to download my documents when the order is complete.

Hi, The actual writing is way off. I'm now having to rewrite the whole book. Communication with TUW is too difficult. I'm now cut off from chat.

Bonnie made my experience amazing. It was my first ever using Urban Writers, and I was so pleased how my book was written. Thank you!!

Quick service with excellent writing and editing.

I thought the service was really good because the new system was hard to figure out at first. Now that I have gone through it is easy and great

TUW staff was polite, professional, and competent. There was a delay of several weeks that I wasn't expecting, but that is not abnormal. They ended up producing a good solid product for me as contracted.

This was my first time ever putting together a book and I chose TUW from the recommendation of a colleague. I felt as though I had a team underneath me that I was collaborating with to get my work done. Everything was done as expected and beyond, even revisions.

Seamless process, great quality and respectful talent. Always admin help when I needed it, super efficient. Will use again for sure.