My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower monthly fee and has reviewed my rates with customer loyalty taken into account. I am now looking forward to a new terminal and lower monthly costs. Thank you, excellent service!

Spoke with kareema it was a very pleasant experience she was very efficient & professional

Very helpful without explaining anything for issue and kareema solved the issue in instant way. Many thanks & Regards

I spoke to Patricia as we were having problems with our card machine. She was so helpful and extremely patient as i did not know what I was doing! She talked me through everything in a way that I was able to understand and we got it sorted, eventually! Thankyou so much Patricia.

ash was very methodical and helped solve our teminal issue! thanks, Ash!

Kareema was a very wonderful and helpful lady Thank you kareema

Kareema assisted me today. Thank you kareema. Well done 17/9/24

The support provided by Patricia Kontoh was great. Good communication and resolved my query without any issues.

Had a few issues with our billing statements not been sent then we were over charged for two months despite a few phone calls to try and sort it out!! However, we finally spoke to Dan who was very efficient and thorough, getting our statements emailed across and sorting out our refund. he also kept us updated by email as to what was happening and kept in touch so he knew when our money had been paid. Very helpful, polite and a pleasure to speak to. Thanks again Dan!!

I called RMS today to sort out a new terminal and Adela was great. quick and effiecient, a credit to your team.