Setting up new card machine. Patricia was excellent on helping me set up our new card machine. We were having technical difficulties but she was knowledgeable and polite.

I HAVE BEEN A LONG SERVING CUSTOMER OF RMS. MY MACHINE FAILED A FORTNIGHT LAST SATURDAY. RIDICULOUSLY THERE IS NO WEEKEND CONTACT AND THIS FOR AN IT COMPANY IS UNACCEPTABLE. ON MONDAY AFTER EXTENDED AND DIFFICULT CONVERSATIONS A REPLCEMENT MACINE WAS PROMISED. THIS ARRIVED AT 5PM FRIDAY WITH NO CHANCE OF IT SUPPORT. ON MONDAY MORE DIFFICULT CONVERSATION. THE MACHINE PROVIDED WAS UNSUITABLE AND NOT WORKING. A REPLACEMENT WAS PROMISED. MIDWEEK USELESS PARTS ARRIVED. FINALLY LAST FRIDAY A SUITABLE MACHINE ARRIVED AND I WAS ABLE TO INSTALL IT BUT WITHOUT ANY HELP. WILL I BE OFFERED A REFUND FOR THE FORTNIGHT WITHOUT SERVICE? I CANNOT IN ANY WAY RECOMMEND RMS.

Explained everything clearly and in detail so we decided to go with the upgrade terminal. I look forward it helping our sales grow and us to run our business efficiently.

Excellent Online Chat which resolved my queries on the spot where Leoni helped me out immensely due to the tight deadline i was working to.

Leonie was very helpful and the experience was smooth.

I Manage an NHS pharmacy and have used RMS for 12 years as my payment terminal provider. Last week the terminal I rent from RMS became faulty. It took 5 days to send out a new replacement, which unfortunately turned out to be faulty. I have today been told it will be another 5 days to send out a second replacement. The disruption it is causing is damaging the pharmacy service, with patients who are unwell and/or disabled being told they need to go to cash point and withdraw cash. The customer service representatives at RMS show no urgency or compansion for the situation we are in. A lack of professionalism and expertise is my experiance of RMS on this occasion. Please RMS please sort this mess out, we have been a loyal customer for over 12 years, this disruption must come to an end.

Very helpful and spoke very good English polite and informative 5 star

I told the person on the phone that i had a problem with my card machine and within 2 minutes she made it go away. Articulate and pleasant! Many thanks!

Helpful staff resolved my issue quickly.

great support