Having had a technical problem with IT equipment and the whole thing crashed, we needed to reboot the card machine but, apparently, we had such an old model that it wasn't possible so we needed a new one. However, only the person on the account could request this and the lady had passed away so Reece was very helpful in explaining what we need to do to swap names on the account and started the ball rolling to get us a new machine ready to deliver asap. Very happy with service so far.

My problem was solved by Kareema Thank you

Just received a new updated card machine. I spoke to Kareema who was very helpful, clear in her instruction and very patient with me. I really appreciate this personal help with a real person. Excellent

Melvin was extremely helpful with my query and solved my issue immediately. Good job!

Reece was extremely helpful and very polite. Great service. Thank you

Thanks Michael for sorting out the issue we had for us. Also everytime I ring RMS the staff are very helpful. Thanks so much

Great Customer Service I called to terminate my account which we have had for years. Navadini was very professional and swift to do the closure and made sure that I had received and replied to her Email to end the contract. Sent over the postage label for return of equipment

Ist class service. Spoke to RMS representative Navadini who was able to deal with my enquiry promptly and politely. All questions i asked were answered competently & it was a refreshing change to talk to someone on a company helpline that knew what they were doing.

I’ve used RMS for a number of years and they have always been great. Last week I had a problem with my card terminal which resulted in a new machine being sent - much more modern but at no extra charge. Unfortunately I couldn’t get it to connect to my WiFi for my first customer and a phone call to RMS sorted it. The assistant, Melvin Onu was great, he was really patient with my hearing problems and lack of technical skills but we got there in the end - thank you!

Very helpful and professional service today from RMS.