Farcical service from a totally incompetent company

Everything going well with serv8ce & machine. Good rates for services. Recommend at all.

I have been a customer for 4 years with no problems with either the machine or customer service - until recently. My card machine failed, a new one was sent out and took 10 days to arrive - without a power cable which took another 2 days. This machine would not work so I called the tech team whos only help was to ask me to turn it off and on again and retry. This has gone on for 5 weeks - and when I tried to speak to the complaints department no one was willing to put me through and said they had talked to them on my behalf. I have been without a working machine for 5 weeks now and have been told another machine will take 10 days. That is Christmas Day!!! So far I have lost thousands in sales. They offered me a free month!!!

Taher Shaikh was very helpful today and i would recommend

The gentle man is very helpful and understand the point of communication.

The worst company I have ever dealt with. Supposed to be saving me money. Contract was for 2 Machines only one arrived. Two weeks later and lots of messages the second arrives. Neither work out of the box, got invoice the day the first one was delivered. The set up guide does not work, had to wait for salesman to come and set up, even he had to call the office. Want to cancel but told that even though the card machines don't work I would have to pay £2,500 grand to get out of the contract. Absolute joke. DO NOT GO NEAR. IT IS A SCAM Was also sent a quote for cancellation which was £0. They said this was a mistake and had to pay £2500. Have been asked to call the customer team so that they can help. They do not want to put anything in writing!!! Beware

TERRIBLE !!!!!!!!!! The machine supplied was awful, after numerous attempts to have someone come and explain the system to me, I decided to cancel and go back to my previous provider. I cancelled well within the two week cooling off period. I advised both the agent and the call centre that I would store the machine and they should pick it up. My contract still hasn't been cancelled and RMS are still attempting to take money from my account. The machine also has not been uplifted. I have been promised numerous call back both by telephone and email.

Excellent service

Thank you Gary Dear for your help and support. I'm really happy for your service and thank you for the solved the issue very quickly. Thanks again.

had a chat with a fantastic gentleman who sorted out a few problems all went fast and understood was a pleasure to do business with thank you very much. Patrick Flynn Bayview Hotel weymouth