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zoe

14 November 2022, 18:01

  • 1 Review
  • GB

Verified

zero zero zero!!!!

zero zero zero!!!! worst company i have ever dealt with the terminals are absolutely rubbish do not use this useless company! asked on numerous occasions to speak with the complaints dept and wouldn't even put me through

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Sultana

12 November 2022, 16:13

  • 1 Review
  • GB

Verified

I would give this company 0

I would give this company 0. Awful service and very dodgy. I have tried to cancel my accounts as they have not been used in almost 2 years and they are saying there is a £2k cancellation fee (per machine, I have 2). They are now threatening legal action.note they also have fake reviews from themselves on here.

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Muhannad FLAIH

10 November 2022, 20:50

  • 1 Review
  • GB

Verified

The best service with Gary Deal

Gary Deal thank you for your service I could give 10 stars you deserve to give you that. You helped and provided the exact service I was looking for it. I really appreciate that and wish you all the best.

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Rene Robinson

09 November 2022, 20:40

  • 1 Review
  • GB

Verified

Been with RMS for a few months now and…

Been with RMS for a few months now and received excellent service and support - Thank you Mark Jenkins

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Stacy Hall

08 November 2022, 20:21

  • 1 Review
  • GB

Verified

Faulty terminal

Faulty terminal, unable to replace for 3-5 working days. Unwilling to accommodate/make other arrangements, suggested courier or temporary solution (old stock terminal) to help us to meet business needs. Terrible service which seems to be a common trend for this company.

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Jay Kalsi

08 November 2022, 18:40

  • 1 Review
  • GB

Verified

EXTRA CHARGES

Worst experience with a card machine provider. I tried to cancel my account and i did but they did not inform me i had to cancel with Elavon also. I have been sent a bill for 3 extra months from elavon because of RMS DO NOT USE THEM!!

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P Harvey

07 November 2022, 23:58

  • 1 Review
  • GB

Verified

Worst card provider i have ever used

Worst card provider i have ever used, after a four year deal ended which after six months had changed we gave notice to quit, after many phone calls to which must now be an overseas office and a lot of time trying to explain i wanted to cancel, time i will not get back, i finally got the account cancelled, I asked the operative if I had to cancel global payments three times and he said no we will cancel it with global, today two months later i get a bill from global for not using the account, so i had to phone rms again for 40 minutes to speak to customer loyalty and they realised after a while I had actually cancelled so fingers crossed they have done itthis time. Stear well clear of this no longer uk based company.

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Pembroke Road

07 November 2022, 18:13

  • 1 Review
  • GB

Verified

Dean Scott

Dean Scott - QUICK AND EASY COMMUNICATION,DETAILED EXPLANATION ON HOW TO USE PRODUCT, CAME AND INSTALLLED EQUIPMENT SO WE DIDN'T HAVE TO.

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Rob Smith

05 November 2022, 16:10

  • 1 Review
  • GB

Verified

Most unprofessional company I've ever know

Turned up to fit card machines and couldn't get anything to work, gave up after an hour and left, next time I heard from the was my first month's bill (for no services) after a few calls to complain they said they'd cancelled our contract, since then I have had 2 more bills and the latest is a £2000 cancellation fee for leaving our contract early 😂 my advise would be if you heard the name rms hang up the phone and block the number!

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Sasha Horrobin

04 November 2022, 22:27

  • 1 Review
  • GB

Verified

Dean Scott was absolutely brilliant

Dean Scott was absolutely brilliant, amazing customer service and always there to give updates on delivery times and there to help with any issues.