Very disappointed with RMS, I went without a card machine for more than 3 weeks, the customer service was very poor and when I decided to cancel the contract due to the poor service it has taken months to cancel the contract and they are charging a rather hefty cancellation charge. I would not recommend

Never contact RMS, they are scammers, I had a small business but due to the pandemic unfortunately I had to close it. I have been costumed by RMS for about 6 years, I wanted to close the contract, but this is not possible, I was charged about 600 pounds, I cannot pay this amount at the moment, so I still have to pay for membership. Think before you sign a contract.

Riya Walmiki who dealt with our issue was brilliant, she went above and beyond expectations late on a Saturday afternoon and saw to it that our issue was resolved. The problem wasn't wit RMS but they dealt with the issue on our behalf. Well done and thank you Riya.

dishonest company. do not use them. go for retail merchant services instead. much better

For almost 10 months I have to call every month to request copy VAT invoices as they are incapable of fixing the simple issue of emailing these out each month, This is a basic requirements and is totally unacceptable. If they cannot fix such a basic requirement, how bad are their other internal systems?

If I could give zero stars then I would! STAY AWAY FROM THIS COMPANY! We were missold our card machines from the sales advisor who kept coming into our business and basically harassing us until we signed up. We informed the advisor that we would not be trading for much longer and that we would be closing within the year. We were told that it wasn’t a problem and we can cancel at any time without any additional fees. A complaint has been made to RMS for the past 8 months and we are still waiting for a reply. I have called daily but I am passed to an Indian call centre and the staff there are completely incompetent and do not understand anything. I have been promised call backs for months and I have not received one call. I do however continue to receive invoices. Countless amounts of emails sent, subject access requests and daily calls to cancel the contract. Months later and not even one reply but they continue to take the direct debits. The company is a complete joke and the customer service is appalling! Save yourselves from added stress, headaches and having to deal with their poor customer service and find another card provider!

Very good service

The service itself is excellent the customer service is absolutely terrible. A call that should take 5 minutes takes 45 minutes because you have to repeat yourself over and over. Customer services do not understand the customer complaint and they get the outcome wrong all the time which leaves you without a working service. When you ask to speak to a supervisor they try to put off every time and you have to insist on talking to when before they will eventually let you. In all honesty the supervisors are little better. I would not recommend due to after sales.

Issue sorted in a timely manner. Ashang B was very helpful. Phone answered promptly which is refreshing

Called back as promised. Kept me informed. Supported me throught the process. Good customer support.