Where do I start . Absolutely shocking company . Sales rep dean Scott made all the promises but when I needed to speak to him he dissappears. No answer from call or text . Contacted Carrie Norman who is the business development advisor and now she doesn't answer any calls Ring customer service number and they are just terrible . I filled a complaint and that apparently takes 4 to 6 weeks to assess. 3 weeks passed and iv had no contract and 3rd party charges with no supported invoices Ring customer services and asked for manager . Apparently all busy . Told me they will ring back but still nothing . Called again and told they will call back ,again nothing . I have now contacted the ombudsman and my solicitor regards the matter . I have asked on numerous occasions for my contract and breakdown of charges . I have also asked for my virtual contract to be terminated . Going around and around in circles . Think this will evidently go to court . Shocking company avoid at all costs or it will be rocky road .

Mr Bhupesh Tembhurne the very helpful person advised me exactly how I wanted the problem solve very quick well done and thank you

Nancy was a wonderful help. I really appreciated her assistance.

Absolutely terrible, avoid at all costs. We are a social club and during our contract that is due to end, our card machines have been out of action more than in action. RMS never call back, they never fix your problem. We even bought a stand alone machine to keep some kind of card payments going. They constantly blame epos (the till basically) 3 different calls today all ended by them after being on hold and a survey popping up, once its answered the call ends. Started at 9.00a.m. it's now 2.54 p.m. still no further forward other than 3 surveys telling them how awful they are.

It seems like we are not the only ones with a dreadful experience & I wish I had read these reviews sooner. Late/no show meetings, terrible call handlers, empty promises, threatening letters & zero customer service skills.

Really impressed with the service we received from Andrew Miller. He sorted everything out, even the PCI, which is a huge bonus. He is there on the phone or email if you have any queries. Also, probably equally important, saved us a lot of money for our card machine and transactions. Win, win. Can't beat great customer service.

This service provider is very helpful and good. Rms the best

Dean Scott - great personal service, very quick to get everything resolved

Definitely contenders for the worst business I've had the misfortune of dealing with in 28 years of running a business. I'll be terminating my contract with them as soon as possible. Beware!

I can honestly say, I've never dealt with a worse company. If negative stars were an option they would get a bucket full. Customer service is terrible, the attitude of the call handlers leaves an awful lot to be desired. Call backs are promised but never materialise, always excuses. I would absolutely not recommend RMS to anybody, they will drive you mad while their poor service adversely affects your business. Steer well clear