RMS has twice sent out old used card machines to replace my faulty one. The latest one they sent won't work; we were told it is an outdated model. We received it from RMS that morning! The only way to get a working card machine is to sign up for a new contract and pay more money per month!!! We have spent hours talking to their useless support team in another country who don't know anything and are very difficult to understand. We are now trying to end our contract but they just pass us around for hours. No email contact for them works just phone numbers that are put to the same people. We have now been over 5 weeks without a fully working card machine! Do not use RMS

Dean Scott - Excellent service, friendly warm approach, very professional man, no complaints

I wanted to switch to a new card payment processing company and contacted a few to get quotes. Steve Peters came to my office and explained everything in detail, he was patient when I didn't get back to him for a few weeks and came back to sign me up andtake me through everything. I could not have asked for a better experience.

Terrible company customer service terrible take money for rental wen we brought machine out right and don’t have replacement machine for weeks if it go wrong

Absolutely SHOCKING company!!!!! Avoid at ALL costs! Absolutely shocking company and customer care! We were told several times that we would be on a 30 day rolling contract and that there were no additional fees to what we had been quoted/told... completely the opposite! Customer service department do not have a clue! Do not respond to you at all. We have had several additional charges on our bill and also several payments taken that we don’t even know what it’s for, not to mention the fact we have been charged for a merchant account that hasn’t been set up plus another we never even took out!! We have been on the phone constantly. We have been over charged 3 months ago and still awaiting this money to be returned. The worst part is the man who came in to “sell” us these machines blatantly lied to both myself and my daughter saying there is no contract when in fact when you try to cancel they claim there is.. BE AWARE! We have a copy of one of the agreements which clearly states a termination date of 1 month from the sign up date!!!! But still expect us to pay them £1,500 to cancel and this is their offer against our complaint! Absolutely not!! We will be taking this further and will not be paying any more money to this shocking company!

Would give zero stars if I could! Atrocious service! Difficult to understand customer service staff who are pretty incompetent at sorting out problems. Left my business without the ability to take card payments for two weeks resulting in losing thousands of pounds worth of business. Needless to say I now ditched RMS/Elavon and found a much better provider.

i have been asking for someone to call me but nothing rms could not be anymore helpful when they wanted me to have they card machine now they dont contact me i have had rubbish service from the they were good to start but really bad now if you waNT TO KEEP BUSSINESSES then contact them and help them i still need contacting by someone who can help not noone who cant understand me

Trying to get a couple card machines replaced as the battery does not last very long. Should be a simple request. I've spoken to numerous 'support' staff who seem to think I am lying about what card machine I am using. They seem to tell me that it is impossible that I am using a VX 680 terminal and also that the PTID number I've provided is incorrect. On two occasions I have emailed with pictures to prove that I am indeed using VX 680's and the PTID I provided is correct. How ridiculous! They also state that it is impossible for me to be using the VX 680 with EPOSnow. We have 9-10 of these machines and are fully integrated with EPOSnow and have been working for 3-4 years! It is not my fault your system seems to show I am using something else or the numbers do not match. Not my problem. All I want is a simple replacement because of the battery issue. I don't even need new terminals, just send some new batteries! Customer support, if you can even call it that, is an absolute joke and of no help whatsoever. I would avoid this organisation at all costs. They draw you in, and then fail to support you and try to make you feel like an idiot and a liar. For reference, the two emails I sent images to and did not get a response from start with: a.sayyed & taha.khan

Nancy was so helpful and fully confident thanks

Query been sorted out accordingly. Thank you Aldrin.