I met a representative from RMS who sold me their service on low percentage fees, integration with a new till system and ordering platform app. The sales person was very nice and told me how easy the process would be as I was reluctant to change from my old system that I had been with for years. THIS WAS A MISTAKE. I waited over 50 days to get set up, multiple phone calls to RMS to do it and many wasted hours. I even closed the business for a day to set the till up with the rep and they forgot we had a meeting that day. I spent another day on the phone being passed from RMS department to epos departments trying to set the card reader up. It eventually worked for one sale only to try again the next day for it not to work again. The service from RMS was shocking throughout. I was quickly dropped by the rep after signing up and left to do all of the calling and leg work to set up the machine despite him promising he would do it and would be a simple and quick process. No doubt I will now be left in a dispute around the contract as I want to get as far away from RMS as possible. I have no service from them and many hours wasted at a cost to my business

no call back no customer care Please don't use this company.

What a joke these people. I set up with a account but the machine arrived later than the date they said it would. Now I have been told that my complaint as been sent to the higher level and they will let me know within two to three weeks if I win the appeal. In the meantime I have a machine that is still in the box £360 taken out of my account and am trying to get some answers. I have even tried to get in touch with the C E O but he is never there. Do these people not understand a small business works seven days a week not five. Un happy yes but I could say stronger words than that.

Their Representative Mark Jenkins was very good to us. Help us to deal with the cancelation of old supplier and even came back in to set up a new terminal. Excellent Customer Care!..not to mention good savings with new rates.

Not good customer service and they keep telling me the same thing. Still waiting for my replacement card machine.

Have only recently signed up with them but so far the experience has been altogether very positive with the likelihood of us saving quite a bit of money in fees too. Michael Shepherd, our contact at the company has made the process of setting up very straightforward. So far so good.

Initially the sales person was helpful and said you will get your card machine in 7-10 days and its all good to go. Well 6 weeks later!! No card machine, no call back, no customer services! This company is a JOKE! If you are very lucky you might get thought to an India call centre but they care even less. This is a shockingly bad company who could not give a dam about their customers, find someone else to use as they can't be as bad as Retial Merchant Services = RUBBISH! STAGGERING! I am now getting calls, emails, texts from RMS telling my I am overdue with payments and is anything wrong!!! Are you stupid?! NEVER RECEIVED A CARD READER!! HOW DO I TAKE PAYMENTS WITHOUT IT????? SUCH AN IDIOTIC COMPANY!

Shocking experience. Do not sign up with this company. Nobody returns your calls when you need assistance and your terminal doesn't work, holding up £1000's of payments. We cancelled and are now bombarded with emails requesting huge cancellation fees although our original agreement does not state that any such charges are due. Nobody replies to emails. Awful. Just wish I could find somebody in that company who would answer my emails. So far all my emails are bouncing back! Katy, our ref is ID 2100112116. If you could reply with your email address I can contact you directly.

Extremely poor customer service. We have a card machine that has not been providing correct end of day reads. I have called numerous times and always get told they will look into it and call you back. They never have. This has been at least 4 months now.

if I could do - review I would. omg. the service is terrible. called several times. to get name changes and bank details changed . due to death of partner who opened account. now cannot get access. no UK agents. calls diverted to India. no compassion or knowledge. Still 3 months later trying yo get sorted...