Typical sales pitch that promises the world but falls short. Danny mistretta came round said about a virtual terminal which I declined as have no need for it, then suggested he would throw it in for free. Needless to say I'm being charged 14.95 for the privilege. Promised £100 pounds worth of vouchers no sign. Had to make a complaint and will just cancel direct debit if they keep taking. Was also told can cancel at any time but probably the same lies told and find out I'll be in a 4 year contract. Other than that payments go in nect day so one positive I guess!

1 star is still too much for these sharks. Signed up and heard nothing nearly one month on. Chased the rep (CHRIS EVANS) and he didn't bother to return calls. eventually got hold of customer services who asked for a merchant services account number which we couldn't give them as we was unaware of any account number as we had not heard from them. in the end we just cancelled the service and told them not to bother. Next day a delivery of equipment was received EVEN THOUGH WE HAD CANCELLED and now they are trying to hold us to ransom. RMS are insisting that to cancel we need to pay £840 +VAT. BE WARNED THIS MERCHANT SERVICES COMPANY ARE NOT INTERESTED IN CUSTOMER SERVICE AND WILL PULL EVERY TRICK IN THE BOOK TO TRY AND HOLD YOU TO RANSOM. DO NOT ENTERTAIN THEM

Have been with RMS for a couple of years. After some frustrating teething problems terminal works fine but accounts and billing is poor. Monthly invoices simply do not arrive, keep being told it will be resolved by the following month and yet here we are again... This is not a new issue either, just wish they'd sort it out, like most people who run a small business I don't have time to keep chasing for invoices. Update 5/7/2022. Despite giving my contact details nobody has been in touch and the problem continues…..

Really pleased with how helpful Jamie Gransby is at head office. Talked me through the whole process on how to sort out an administration issue I had. It was really nice that when I needed assistance again I got to speak to the same person! And in this country! Thank you!

Been with RMS for a while now and the service has been excellent…next day clearance fast terminal and customer service has been good…will be recommending business thanks Jerun Repair Plus

WsAmazing company, great team and aways correct.

Awful customer service, third machine that doesn't work. Company has gone down hill in last couple of years! Best get out and find a provider who cares and offers a good service!

Costumer services shocking couldn’t transfer me to sales had to phone again but Ben from sales is why I have given 5 stars amazing very helpful to upgrade my account very friendly and easy to talk to and will take the time to have a chat

RMS customer services begets belief. For more than 5months, l've had to repeatedly ring to request a replacement of the existing POS machine. The most annoying and frustrating aspect is the insincere apology rendered by the CSOs when you ring. A bizarre example is when an email was received indicating a possible delivery yet the name of the courier company was not indicated.

Sue installed our Paypoint machine and showed us how it works today. Very helpful and professional service, would highly recommend.