I paid a deposit that they said is refundable if you change your mind. But now trying to get a refund is like geting blood out of a stone. Well on the day i left this review i had sam contact me by phone he said that there was a issue with there stripe payment method and true he did action a refund that has now come through so someone that cares.

Purchased our new mg zs ev trophy long range,Ross, the salesman was very professional, knowledgeable, helpful, and very pleased with our car, the whole process was very easy from start to finish and we got our car quicker than we thought which was a bonus.

Excellent service and communication.

Great service from start to finish. Ross was very attentive and professional throughout the experience. Would recommend. Thank you!

Car service and MOT was easy to arrange, great communication and a video showing the work being completed, which my dad (a retired car mechanic) was thrilled to watch. Would recommend 👌

Received a warm hello / greeting from Ross , who , listened to my needs , and expectations , no pressure sales , which made a change , eventually bought a Mitsubishi ASX ,,, an excellent and refreshing service from Ross at leeds , totally exceptional service Many thanks

First Mg5 service after 1 year. Dropped car off at Luscombe service centre as arranged at 10:00am. Had a coffee while paperwork was completed, caught a bus opposite the showroom into Leeds. Arrived back at 1:00pm and the service was complete, car had been washed and a video health check of the cars condition sent to my phone. Everything went well, no problems.

Absolutely shocking service from the start to be honest. 1st we were told our new car would be a few days and then it was a few weeks. Emailed the director and then things were magically sorted out. Not very professional service from Fazz at handover of the car, constantly answering calls and then calling us once we’d taken handover of the car to question us on our old car which should have been addressed previously if there was an issue. Fast forward three months and we’ve had multiple problems already with our BRAND new car. Screen turning off, electric seats coming on and not being able to turn them off. The car wouldn’t start numerous times. Called MG luscombe for them to advise it would be 20 days before they could look at it. Absolute joke. Then changed their minds on the date and said they “might” be able to sort a car but we wouldn’t know for a few days. Then advised if we took it to another MG it would void the warranty (what a joke!!) This was extremely distressing for me as someone with mental health issues I heavily reply on the car. Safe to say we have now got rid of the car. Clearly not very reliable and the staff at the MG luscombe are shocking, I am disgusted at the service we have been given from this garage, I would highly suggest to look else where and definitely not at an MG ZS.

I submitted an online request for finance figures for a new car. Salesman phoned me to say he wouldn't do it because I would either have to reserve a car or wait until July when there is going to be a price increase. Obviously I couldn't commit to a new car without knowing how much it would cost. Very strange conversation altogether. John Sharples

As a family run business it shows. It shows in the care that they show when dealing with customers, both in person and via internet/mailshots. I will have no hesitation in visiting Luscombs again for my cars' next annual service.