was a bit hesitant as had never heard of this brand before and was looking at quite an expensive stainless steel barbecue but I can’t tell you how happy I am. The build is solid and looks really good. It cooks easily for 25 people and the cast iron really does add beautiful flavours. It arrived next day too which was a bonus!

Many Thanks to Kiran who was very helpful with my issue and has now resolved my problem and put myself at ease.

DISGUSTING CUSTOMER SERVICE PASS THE BOOK ONTO AMAZON BLAME EVERYONE ELSE OUT OF POCKET AND MY CHILDS BIRTHDAY RUINED CAUSE OF THEM AND SAY WE SO SORRY TO HEAR THIS THEN FOLLOW UP WITH NOTHING WE CAN DO DISGUSTING VILE COMPANY PLEASE AVOID AT ALL COSTS

Do not recommend. Spent just short of £300 on a charcoal bbq which arrived with damaged legs. Immediately contacted customer service who have sent an average of one response every two days when chased. Tried to claim the damage was ‘weld marks’ and that they couldn’t identify any damage. Dents and snapped plastic are not ‘weld marks’. In order to receive replacement legs they requested the bbq legs be returned before they would send out replacements. Damaged product let down by very poor customer service. Unfortunately I should have waited for a product to come back in stock at Vonhaus.

I have ordered an XL Smoker Charcoal Barbecue which was a promising item I was excited to get to my family and me. Short story. The lid arrived damaged, I took pictures and showed it to them they tried to give me a free pizza stone in return instead of providing a replacement. After I told them I wanted to send it back they told me they could send a replacement part. The replacement lid arrived; it has more damage than the previous one. My suggestion is to buy a BBQ only if you can see the whole item built otherwise, you'll end up in a never-ending loop of problems. I am curious what they will try to offer me this time, probably two stones. Shame as it looks like a promising grill at first. UPDATE: The 3rd replacement hood arrived in good condition and the grill is working fine. We like the grill. The 3-star is because of the Pizza Stone offer and how it was offered. It works fine and I think it may survive 3 seasons.

Recently bought the 6+2 rotisserie attachment. It arrived, but the motor had a problem. I contacted customer support and the very next day a new one arrived. Fantastic customer support and service!!!

After many years trying numerous barbecues I've finally got the one I was looking for..first class barbie and customer service is second to none

1 year and 2 weeks old. Used a total of 6 times and the xxl bbq is completely covered in rust. It's been under the cover I bought from cosmogrill.com. Their advice is to air the bbq and keep it inside which is ridiculous to say the least. Really poor quality steel which I imagine is sourced from a 3rd world country as it is such poor quality and certainly not premium grade metal. I'd love to attach pictures so other people can see how poor it really is and what to expect from their bbq in the future.

OK. Some small bits about assembly etc.. Can be done by one (impatient) person. Slight niggles about a couple of the pictures but they're on par with similar models I've assembled. Used once on the gas side and very good food cooking. Easy to clean as well. I did have some questions about the side offset smoker box which were handled professionally (and friendly by Josh) to my full satisfaction so, in summary, so far I'm very happy with my choice of BBQ and CosmoGrill itself.

The BBQ was supplied quickly & well packaged generally. Good quality kit for the price. Small dent to door due to box ingress was reported, acknowledged & door replaced next day. Overall very pleased with item & service. The assembly instructions could be a touch clearer, as reported by others, but this did not present a significant issue.