Amazing customer service and really good value BBQ grill. Absolutely loving the XL smoker grill, was worried it might not be up to standard as it was much cheaper than similar well known brands on the market, but this thing is amazing! Construction was fun, the instructions were relatively well laid out, and it took me about an hour on my own to construct. Would recommend 2 people putting it together if you can. Use a hand screwdriver not an 18v drill as I found out, as the screws are a little soft. Don't fully tighten everything until the end and you'll be golden. Parts were nicely machined and lined up well. Overall the unit is very sturdy. The cover is a good buy, it's really well made and fits perfectly. The cast iron grills are nice but a little delicate. The standard grill is great anyway. Really functional BBQ with great versatility. Holds heat really well. I used about 2kg of charcoal pushed to one side to hold a nice 150c for five hours with the lid closed, and a smoker box full of hickory chips. Pork belly came out perfect. The best bit was the customer service, I messed up the order with the wrong address and email address and gave them call, they sorted it straight away. Main delivery came very fast. One of the cast iron grills came damaged by the carrier and again, was sorted and replaced by Cosmogrill very quickly. Can't praise the customer service team enough, they were awesome the whole way through. Why buy from B&Q when you can get it direct from CosmoGrill?

Ordered some new knobs but there was a mix up and I received flame tamer. Rang customer service and the young lady couldn't be more helpful. Nadira went above and beyond. She as help me purchase more items to upgrade my grill for this summer. Thank you Nadira and thank you Cosmo Grill

Although I haven’t received the BBQ yet as only ordered today. I would like to say a big thank you to Cosmo esp Aman for ultra fast replies to my emails and queries. I was originally ordering with Vonhaus, but customer services not helpful. Also Cosmo BBQ XL has great reviews and cheaper than Vonhaus model. Happy customer!!

Good availability of spares, easy to order and navigate through website, fair price gir most of the items, and delivery on time, will use again if needed

Argos let me down with delivery at the last minute and after explaining the urgency of the situation (barbecue party this Friday) Cosmo delivered the next day. Don't know how good the barbecue is as I haven't unpacked it yet but if it's as brilliant as the customer service I'll be well pleased. Thank You Cosmo.

Great service, swift delivery. Really happy with the product

Clear communication. Prompt delivery with care.

I cannot fault Cosmo Grill at all, id give more than 5 stars if i could, speedy delivery too. The smoker on our BBQ has scratching to it, I know this does not affect use but we messaged and send pictures and a whole new smoker was delivered within 48 hours ! the BBQ cover was also not fitting correctly and again a brand new one was delivered, excellent communication and speedy results, the BBQ has been on twice a day for the last 4 weeks !! we love it, gas, charcoal and smoker with side pan cooker and a bargain price for all of that its huge and brilliant ! thank you again for the customer service, went beyond our expectations.

Good quality, quick delivery. No complaints

Fantastic BBQ! Takes just over 2 hours to put together and is quite straightforward. Handy to have another pair of hands to help when putting the legs on and installing the coal grill. The BBQ has a big grill and which allows for direct and indirect cooking. My lamb koftas and jerk chicken got 5 star reviews by my guests! What special about CosmoGrill is the fantastic customer support service they provide. The delivery company shipped a pizza stone instead of a smoker box. A simple whats app message to customer support and the smoker box was delivered less than 24 Hrs later. Even better, as a good will gesture, they let me keep the pizza stone! Thank you CosmoGrill, legendary customer service!