So George is a customer services agent I was always fortunate to speak to. To put you in the picture, I have been waiting on my car being delivered for a while now (over 4 months and still counting!!). Now this I am certain, is outwith Zen's control and more the manufacturer, so I have no criticisms of Zen Auto. The delay has made it necessary of course, for me to chase up Zen for updates/understanding as to the status of the car..and I really have to say George was outstanding in his communications with me. He really goes the extra mile to ensure all your queries or concerns are addressed, and that you feel valued. A very pleasant, diligent, empathetic and professional advisor. Highly recommend him! Thank you George.

I'm staying with Zen Auto for my new lease. They are always very helpful and responsive whether by phone or email. It's a good deal when renewing and it's been easy to do. I do think the rentals process could be a little slicker, for example, getting a quote online that includes the renewal discounts would be helpful rather than having to get quotes via email.

Fair price. Good communication from first enquiry to ordering car. Online site for completing the order myself was straight forward. I have not yet received the car so only basing my review on the initial order. Will update once I receive my car.

Zen enabled me to set up and commence a lease on a stock vehicle at an acceptable price, with ease and care on their behalf. They laid out the process pathway clearly and were very responsive to queries and questions. They informed me what was happening and why, and provided everything I needed! The only sight niggle was that i had to wait for the full 14 day credit cooling off period before delivery was arranged, even through the vehicle was available.

Been leasing with ZenAuto for just over a year. Everything was done online, it was really easy and delivery within 4 weeks. We opted for maintenance and we've just used the ZenAuto service booking over the phone. Car collected, serviced, washed and dropped off without lifting a finger! Customer service has been great throughout!! Would recommend to anyone!

What ever you do do not use this company very poor and unhelpful customer service leased a car off them and the sunroof exploded when parked there response claim off your insurance and pay for it yourself then resently the car had major faults to the engine just two weeks before the warranty run out there response was were not going to help you pay for the repairs yourself absolutely unhelpful and un caring

I have been leasing my car from ZenAuto for 2 years and have always found their customer service excellent. I wanted to give a particular shoutout to George in the customer care team who’s helped me as I’ve been dealing with my rather awkward insurance company! He’s been so helpful whilst they’ve been frustrating! He ended up doing a bespoke letter for me that seemed to rectify the issue. Thanks so much George!

I cannot fault this company. eveytime I contact them they are helpful, friendly and respectful. I have recently been in contact with Zenauto after the manufacturer of my car were very unhelpful. I spoke with the wonderful Abi who took my case on. Throughout the whole process she kept in touch with me and chased up the dealer for a part I had been waiting 9 months for. I would not hesitate to recommend Zenauto to anyone easy process from start to finish.

Efficient and friendly service from first call to contract. Whole process was made easy by knowledgeable staff who explained everything step by step. Quick to respond to emails and calls. Riz was super efficient and helpful. My second car with Zen. Great service and all round experience.

The whole process was new to me as a first time leaser - from start to completion of order was made very simple and easy to complete. Harry was excellent - he explained everything clearly and nothing was any trouble to him. Not got car yet but up till now can only describe as an excelkent experience