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Tom thumb

29 August 2024, 10:46

  • US

45 days, no glasses

45 days since my card was debited $367, still no glasses. Wow within 16 hours of posting here the service manager contacted me. My glasses have shipped. Thank you trust pilot!

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JTK

29 August 2024, 01:49

  • US

Great products at reasonable prices

Great products at reasonable prices and fast shipping.

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BettyAnn

29 August 2024, 00:17

  • US

I love the Easy Clip brand!

I love the Easy Clip brand with sun-clips, but couldn't get them from my eye doctor anymore. FD has a great selection (HUGE ~ SO many to choose from! ♥♥♥), my order arrived when promised, I'm very happy with my new frames :)

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Tracie S

28 August 2024, 12:57

  • US

Verified

great experience

great experience. it was my first time trying out frames-direct and i took a leap and it worked! i got my glasses in the mail, and they look amazing and feel great. Id recommend to someone who cant leave the home, or doesnt have eye insurance and looking to get glasses.

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JAMES

28 August 2024, 10:54

  • US

Excellent product and service.

Excellent product and service.

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customer

28 August 2024, 02:31

  • US

Costas

I was shopping for some designer sunglasses for my bf for his birthday. This site had a great selection and I couldn't beat the price. I paid for expedited shipping, so for the future I'd just plan better and do free shipping. Overall I'm happy with the purchase and my bf loves his sunglasses.

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Evan

28 August 2024, 01:14

  • US

Sent me one lens as a transition, took a month to fix.

EDIT 09/09/24 - Herman reached out to me and I received the replacement glasses by 09/06. All in all, I'm satisfied with the glasses and happy to finally have them, and will amend my rating to 3 stars. ORIGINAL REVIEW: I ordered prescription glasses on August 10th. I received them on August 22nd. The left lens was a transition lens. After going through their confusing process of return/refund, I had to repackage them and take them to the UPS store. Several days later I get an email that they'll be replacing the incorrect lens and that I can expect my fixed glasses in 10-15 business days. So I spent about $300 for high end glasses, that they messed up, taking over a month to correct and they offer no apology, no discount, and no store credit. Terrible. Avoid at all costs.

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Buddy

27 August 2024, 23:26

  • US

Frame arrived quickly

Frame arrived quickly. Came with an amazing brand-matching carrying case. I ended up buying 3 more of them, one in a different color. Frame fits perfectly. Excellent communication and invoices through email.

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David

27 August 2024, 21:12

  • US

the frames were just as pictured

the frames were just as pictured. The new lenses were installed and the fit up worked out great.

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Dave

26 August 2024, 23:45

  • US

Super fast shipping

Super fast shipping. Product was exactly what I ordered.