Verified
Thankful they had my frame
I stepped on my new glasses and needed to replace them. The optometrist couldn't order my frames (my favorite ever) because the manufacturer said they were out. So, I found exactly my frame at Frames Direct. They don't hug my face properly yet, so I'll need to have them adjusted again. The hinges don't seem as secure as my original pair. Once they fit properly, my rating will be six stars.
Verified
Not The First Complaint Do I Have!..!
The entire experience was as prompt, convenient and satisfying as all of the above can be. A+ User Interface A+ Shipping Price & Speed A+ & A-1 Merchandise Quality
Verified
So...Frames Direct disputed the TrustPilot Review before even contacting the customer - and TrustPilot bought it...
So.... Sunglasses not delivered. No explanation - no contact. Posted a blunt and accurate review of their service on TrustPilot. FramesDirect disputed the review (esentially calling me a liar) - but still hadn't contacted me.... days after the review someone finally contacted me with an explanation. It took a bruising TrustPilot review, which they managed to get taken down to get any response. TrustPilot isn't trustworthy - companies like FramesDirect expend more effort trying to manage bad reviews away than actually dealing with the customer. If I could give TrustPilot a no-star review, I'd do so. I expect this review will be blocked too... So I got an e-Mail from someone at FramesDirect… they told me the Sunglasses were back ordered through July 12… it’s July 16…frames still “in process” … no one has contacted me from Frames Direct with any explanation… silence. If you believe the five-star rating here… hmm…
Verified
Highly recommend
Highly recommend. Received exactly what I needed and in a timely manner. Will order again… loved your tracking system.
Verified
Easy online ordering process
Easy online ordering process, found the exact item for which I was searching! Reasonable price, too! I’ll certainly remember FramesDirect the next time I’m looking for a specific style of eyewear.
Verified
Great Experience and Quick
item arrived in it’s case holder via UPS in less than a week in perfect condition :)
Verified
Excellent sunglasses
Excellent sunglasses, affordable, and prompt delivery - nothing else to say....
Verified
Seamless ordering
Seamless ordering, fast shipping and received item in pristine condition. Totally satisfied!
Verified
Close to perfect
All was perfect except for UPS which is just a horrible shipping service. Use USPS and you will be totally first class.
Verified
Sunglasses look and feels good
Sunglasses look and feels good. I wish I had ordered the prescription too.