Communication is always fast and…
Communication is always fast and reliable. Products are great I will always order my sunglasses and prescription glasses from Frames Direct.
Happy to receive the frames I love!
I have looked for 2 years for blue frames that are not BIG and was delighted to finally find some on your site. I have taken them to my opthomologist's frame shop for the lenses and look forward to wearing them when they are finished!
I’m a bit pissed
I’m a bit pissed. I ordered 2 pairs of glasses, a gucci frame which I wanted badly. After about 3 weeks I was told I had to wait another 3 weeks, only to be told the frame was discontinued, I got a refund and ordered a pair of RayBan instead. The very next day I got an ad, would I not want my dream glasses, the Gucci frame? I called customer service and was told, ah, no, no, the Gucci frame was discontinued. Why was it still on the web page? Ah, FrameDirect had no power over the web page. ??? A month later I ordered the frame, just to see what happened? The glasses are on their way now. And I paid $400 for a pair of RayBan I did not really want. I will not order from FrameDirect again
Difficult when needed to honor warranty
Have purchased a few pairs over the years without issue. But when I had trouble with poor quality frames they were difficult. My wife’s frames broke at the side of one lense just after the one year warranty. I purchased the same frame and popped in the lenses. The second set cracked in a similar place within 6 mos. Contacted them and they wanted the glasses mailed in for eval. That wasn’t possible since she needed to wear them. When I told them I glued them so they could be worn they said that voided the warranty. Will never buy from them again. Received reply on this platform that returns mgr would be in contact with me. Nothing yet. Contact made. Working to resolve the issue now.
This is the second time I've purchased…
This is the second time I've purchased frames from framesdirect.com. Both times I have been pleased with the product, cost and service
Recently purchased a set of Raybans…
Recently purchased a set of Raybans (order #1999761) and loved the sunglasses, great fit. Frames direct had the best price, hands down. The entire process of purchasing, shipping and follow-up is superb! Thanks. Looking to purchase another set of glasses. Thanks!
all went smoothly
all went smoothly
Got what I ordered in a timely manner
Got what I ordered in a timely manner. Product came undamaged and was exactly what I had ordered.
Very reasonable price.
Very reasonable price.
Life’s good why not celebrate it
This is my go to! They always got sales going on definitely recommend checking them out!