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Terri H.

23 April 2024, 04:55

  • 1 Review
  • US

Verified

Great service!

I have bought several pairs of sunglasses from Frames Direct. Great service and never any problems.

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Jacqueline MCKAY

23 April 2024, 04:21

  • 1 Review
  • US

Verified

The experience was excellent

The experience was excellent, the only issue was when the package arrived it was soaked. The box was damaged but the glasses inside were fine. We were a little shocked to see that they were not damaged. Quick shipping- thanks

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MIKe

22 April 2024, 03:24

  • 1 Review
  • US

Verified

Wide selection of frames to choose…

Wide selection of frames to choose from, good price and quick delivery.

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Mike Presser

20 April 2024, 16:52

  • 1 Review
  • US

Verified

Looked everywhere to find the lenses I…

Looked everywhere to find the lenses I wanted, they had them in stock and they were at my house in less than 5 days.

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Jason

20 April 2024, 04:34

  • 1 Review
  • US

Verified

Used to think 5 stars, now 1 star. What happened to you guys?

I'll call this a combined rating. I've ordered several pairs of high end glasses ($600-$900 per pair). I tried to order MontBlanc and was told there is a month or more back order. I called CoolFrames, they called MontBlanc- Montblanc had them in stock. I had my glasses in less than two weeks. A couple of months later I went to order another pair of MontBlanc in another color, same story. I gave Lens Direct the order, they again said it was a very long backorder so I wrote to them explaining that Cool Frames got me the last pair and again confirmed they these are not on back order. What I got back was an exceptionally rude response saying "Do you want to change the frames or cancel the order?" Shocked at the tone I cancelled the order. Cool Frames was a bit cheaper, I just wanted to give Frames Direct another chance. Never again!!!!!

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Dmytro Karnaushenko

20 April 2024, 04:24

  • 1 Review
  • US

Verified

Good price

Good price, pretty fast delivery! All as described

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Kyle Fleming

20 April 2024, 01:00

  • 1 Review
  • US

Verified

Trust me, give them a chance to amaze you.

First purchase from them. Outstanding customer service by Mikki. She and the others I spoke with made the entire process a pleasure. I ordered a direct replacement pair of eyeglasses for less than 1/2 the price I had paid from a local optical clinic 3 years ago. They just arrived today.....super fast. I am extremely satisfied, will order from them in the future and refer friends and family. It is not very common these days to receive the level of service that I did.

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Ruth

19 April 2024, 18:08

  • 1 Review
  • US

Verified

Exactly what I was looking for

Exactly what I was looking for. Swift service!

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Michael Ashby

19 April 2024, 14:22

  • 1 Review
  • IT

Verified

Too many surveys

Too many surveys

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Dasha Mckinney

19 April 2024, 10:29

  • 1 Review
  • US

Verified

Glasses Different than Images on SKU

The sunglasses were not the color I ordered or were not represented by the correct images in the sku listing.