user image

Sal Fernandez

11 April 2024, 01:11

  • 1 Review
  • US

Verified

Order was cancelled without options

I ordered a pair of prescription glasses and was emailed twice about backorders when the glasses where finally "shipped" the tracking number did not update so i called framesdirect and they said they would submit it to ups for investigation. I called a week later to find out the status and they had not submitted it yet so had to wait even longer when they finally did get an answer i was emailed letting me know the item was "discontinued" and my order was cancelled. almost

user image

Big O

10 April 2024, 06:28

  • 1 Review
  • US

Verified

Largest selection great prices

With the largest selection of designer frames online, we're sure you'll find something you love is a very true slogan they say. Great price on frames and sunglasses. (HCFSA Eligible Expense)

user image

chuck long

10 April 2024, 04:37

  • 1 Review
  • US

Verified

Terrible, incompetent, uninformed

Terrible. I ordered glasses and it took them five days to get around to notifying me they could not make the glasses. They say the frames are not compatible with my prescription. But my prescription actually got better and I have worn the exact same frames for ten years. to top it off, customer service has no idea why the lab had issues. so no answers...they just cant make the glasses I am already wearing...and four more days to get my refund ...they took payment in ten minutes.

user image

Michael Arel

10 April 2024, 01:47

  • 1 Review
  • US

Verified

The overall experience.

The simplicity or ordering, the price and the speed of delivery make me a repeat customer. The frames are true to form. Never disappointed.

user image

TJ

10 April 2024, 01:30

  • 1 Review
  • US

Verified

My son broke his frames so we ordered…

My son broke his frames so we ordered the same ones as a replacement to use with his current lenses. Frames came new in box as expected. Free shipping was a little on the slow side so might need to upgrade that if you are in a hurry. I would order from them again.

user image

Carlos Heredia

10 April 2024, 01:25

  • 1 Review
  • US

Verified

Great fast service and their customer…

Great fast service and their customer service was very friendly/helpful and efficient. Will definitely order from them again!

user image

Monkii Boss

10 April 2024, 01:21

  • 1 Review
  • EC

Verified

Bueno y excelente

Bueno y excelente

user image

Customer Replacing

10 April 2024, 00:59

  • 1 Review
  • US

Verified

Well priced, quick to ship, excellent site navigation.

Everything was exactly as described. It was easy to search and find what I was looking for and decently priced. Shipping orders were quick and packaged well, as my frames were perfect even with all the stages it goes through during shipping.

user image

Chloe

10 April 2024, 00:55

  • 1 Review
  • US

Verified

Very nice discounted price

Very nice discounted price, very good packaging, prompt shipping and excellent delivery process!

user image

James stewart

09 April 2024, 23:18

  • 1 Review
  • US

Verified

Patience Rewarded

If you watch for the right sale, you can get the frames you want at a great price. The frames meet the exact dimensions I requested and are ready for lenses when I go to the Optometrist.