I placed a repeat order of my son’s glasses with a slightly less powerful prescription than last year. The same frames, just an updated prescription. I received confirmation and a less than ideal ship time of 11-17 business days. After 1 month of waiting, I had to reach out and ask for an update. I am then told that the prescription is too strong for the frame so they are canceling my order. All after my son has waited 1 month for his updated glasses. The response from customer service is “sorry for the inconvenience”. It feels more like a middle finger. I will definitely not be doing business with them again. Update: The response to this review states that they knew they couldn't fill my order 2 days after I submitted it, however, I never received any communication beyond the confirmation (with shipping estimate) until I reached out a month later.

Good selection, easy transaction.

The frame is fantastic. Perfect quality and fast shipping.

Great experience! They had great pricing and kept in communication about order and shipping status.

Ordered my new pair of sunglasses and they arrived in just a few short days. The sunglasses were very trendy and at a great price!! I will definitely order from Frames Direct again!

I was happy to find the Fatheadz brand on your site. They are really the only frames that fits my face. I will be back!

I have bought many sunglasses from Frames Direct and never had any issue with them. They always have good prices and make sure if comes on time.

Was a pretty smooth process! Ordered first pair and they arrived within 7 days. Ended up not liking them, so returned them and picked out a new pair. After ordering new pair, was informed they were out of stock and the wait time was a few months. Asked representative for some options that were comparable to what was ordered. Representative was extremely helpful and found the ones I liked. The replacement pair took around 19 days to be delivered. Overall, a great experience and great pricing! Will definitely buy again from here in the future!

They ask for prescription at the very end. I have a expired prescription. I have long covid was why I was going this route. Should state will need valid Prescription.If it was my business and it's a requirement I would ask for it first.

I damaged my eyeglasses and needed a replacement quickly - Frames Direct told me that a frame was in stock - so I placed an order with them. Two days later, I received an email telling me that the frame was not in stock, so I called their customer service line to cancel my order. The rep who took my call told me that the email I received was incorrect - that they did in fact have the frames and my order was being prepared by the lab. Two days later, I received a call telling me that the frames were not in stock after all. I wasted a week dealing with Frames Direct and do not recommend them at all.