Frustrated First Experience
First ordered and paid for my frames on 11/8/23 only to learn on it 11/9/23 that the frames were backordered. I probably would have ordered a different frame had I known. On 12/14/23 my glasses were shipped. Once I received my glasses I began having problems with my glasses. One lens was not tight and fell out repeatedly. The clip on sun glasses did not seat properly. Eventually the lens fell out causing it to chip. On 1/11/24 I reported the issues to Frames Direct and was sent a return shipping label. On 2/8/24 my glasses were shipped back to me with all the problems corrected. Although the ultimate outcome was positive, you can probably understand my frustration with the entire experience.
At first I wasn’t sure if the item I…
At first I wasn’t sure if the item I wanted was actually in stock based on the website. I called and spoke with a sales rep who was honest and said that it was back ordered but typically comes in within 2 weeks for that item. I ordered and it came shortly after 1 week! The glasses were exactly as described. Awesome customer service!
Super easy to communicate
Super easy to communicate. Ordering is a breeze!
Great product
Great product, fast shipping and very affordable!
Great experience
Sent them the prescription and they returned my lens for my Quest VR. works great.
Receive my beautiful Burberry…
Receive my beautiful Burberry sunglasses in a timely manner. They followed up to make sure I was satisfied with my purchase. Great customer service. Will definitely use them again for future sunglass purchases.
Excellent experience
Excellent, timely customer service to help me get the glasses I need replaced quickly.
Excellent product and services
It was the only website where I found my favorite frames. It is easy to navigate and shop. Payment was simple and immediately I received confirmation. I was gladly surprised when I was emailed the tracking number for a very quick shipping. The product came in its original case and box, and all in a protective and well sealed shipping box. Excellent service. And that was my second order! Thank you very much!
Great price
Great price, easy service, great process
Great service
Great service! Fast shipping. I would definitely recommend shopping with them.