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Peter Hosfield

14 February 2024, 01:11

  • US

Frustrated First Experience

First ordered and paid for my frames on 11/8/23 only to learn on it 11/9/23 that the frames were backordered. I probably would have ordered a different frame had I known. On 12/14/23 my glasses were shipped. Once I received my glasses I began having problems with my glasses. One lens was not tight and fell out repeatedly. The clip on sun glasses did not seat properly. Eventually the lens fell out causing it to chip. On 1/11/24 I reported the issues to Frames Direct and was sent a return shipping label. On 2/8/24 my glasses were shipped back to me with all the problems corrected. Although the ultimate outcome was positive, you can probably understand my frustration with the entire experience.

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Dan

11 February 2024, 19:04

  • US

At first I wasn’t sure if the item I…

At first I wasn’t sure if the item I wanted was actually in stock based on the website. I called and spoke with a sales rep who was honest and said that it was back ordered but typically comes in within 2 weeks for that item. I ordered and it came shortly after 1 week! The glasses were exactly as described. Awesome customer service!

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Chris Bailey

10 February 2024, 05:10

  • US

Super easy to communicate

Super easy to communicate. Ordering is a breeze!

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Consumer

10 February 2024, 02:28

  • US

Great product

Great product, fast shipping and very affordable!

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Skagitbassman

10 February 2024, 02:04

  • US

Great experience

Sent them the prescription and they returned my lens for my Quest VR. works great.

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stacey nevins

10 February 2024, 01:54

  • US

Receive my beautiful Burberry…

Receive my beautiful Burberry sunglasses in a timely manner. They followed up to make sure I was satisfied with my purchase. Great customer service. Will definitely use them again for future sunglass purchases.

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Thomas Craven

10 February 2024, 01:38

  • US

Excellent experience

Excellent, timely customer service to help me get the glasses I need replaced quickly.

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Camila B

09 February 2024, 23:53

  • US

Excellent product and services

It was the only website where I found my favorite frames. It is easy to navigate and shop. Payment was simple and immediately I received confirmation. I was gladly surprised when I was emailed the tracking number for a very quick shipping. The product came in its original case and box, and all in a protective and well sealed shipping box. Excellent service. And that was my second order! Thank you very much!

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WALTER KEELEY

09 February 2024, 18:51

  • US

Great price

Great price, easy service, great process

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sadat bajrami

08 February 2024, 05:33

  • US

Great service

Great service! Fast shipping. I would definitely recommend shopping with them.