Although our sofa is absolutely lovely, it took 7 months for the sofa to be delivered. This timeframe is totally unacceptable. Imagine if you were first time buyers or renters that had no settee to wait that long from a company that specialises in selling sofas! Had I have known it would take 7 months I would purchased a settee elsewhere.

All worked out as expected. Delivery took 3 months but I did know that when I ordered.

We ordered two sofas from The Lounge Co and couldn't be happier with what we received. The service was great from start to finish and sofas are great quality, very comfortable. Would highly recommend!

Delivery was good and your systems work well. But the delivery man, nice though he was, put the legs on wrongly, despite my husband querying this. So after he left we had to swap them round again!

We bought 2 sofas from the lounge company. The firmness of the cushions were not quite right. Custoner services have been brilliant working with us to achieve the sofa of our dreams, Thankyou do much

Ordered our sofa in back September. We were told it would around Christmas but we weren't in a big hurry. Placed the order and left. The only thing we had was a confirmation email, no expected date or rough timescale. December I called for an update and was told first week in February. End of Jan called told it was still 1st week of February but no date. Eventually got a massage saying the 16th. Day before delivery I was called to say they had lost part of the order! After various calls and emails the 4th of March was arranged for delivery. When the sofa arrived,late, it was damaged, dirty and soaking wet and what we could see of the "good" end of the sofa it looked poor quality. When we called customer service we were told it would be another 2 to 3 months to replace! Felt like she was reading off a script not even attempting to look for a solution or push for a quicker replacement. I found the whole experience with Lounge Co amateurish, lazy and disorganized. No communication at all. I had to chase it up at every opportunity. Asked for refund, and found another sofa from another retailer, due in 6 weeks. Avoid.

Finding the right sofa for your flat is a difficult task, but when you meet the right person that guides you through it and gives you the best advice, it is so much easier. Thank you to Momo Deville from Chiswick branch for all your recommendations during our purchuse! Totally recommended!

This is my third order with the LoungeCo. I’ve been impressed with everything I have purchased. Delivery was excellent and the product (this time I purchased a Holly snuggler) was lovely too. There was was a long lead time for this order, my previous sofa’s came within 5 weeks. (this delay I think was because of Covid complications), but super happy with the new gorgeous addition to my living room! I now have a Holly snuggler to complement my Holly three seater purchased in 2019. Thanks again LoungeCo!

Good service and simple delivery process. Sofa feels high quality and cosy. Was left in the dark a bit about how long it would take to get the sofa, but got an automated text when it was ready for delivery. Would recommend.

excellent sofa, delivery people were great considering it was a small entrance so careful well done