The Lounge Co has been professional and flexible throughout the ordering process. It’s an important purchase, but I felt in safe hands.

This review is only for our shopping experience at the concessions in Fenwicks Newcastle. Our first experience with the lovely staff member was her smile. She didn't invade our space and let the quality of the armchair we repeatedly tried (after comparing it with dozens of others). She was happy to listen and only asked questions once we were ready. Quite refreshing really. We are still waiting for the armchair and so cannot review it apart from being comfortable enough to be chosen. I wouldn't hesitate to go back. Thank you.

Excellent quality sofa. Fits perfectly and was as described

We ordered two sofas, Lola 3 seater and Briony Snuggler. The Lola arrived with a broken clip, so the two ends can’t connect to each other. The Briony came with a rip in the cloth. I called customer service on the same day to convey my disappointment, and I was told that a replacement clip would take three weeks to arrive, then I have to wait even longer for an engineer to come and install the clip. In terms of the ripped cloth on the Briony, it would take seven weeks for a replacement section to arrive, and like the clip, I would then have to wait another few weeks for an engineer to come, take the sofa apart and install. The woman I spoke to then mentioned she would send me an email to confirm the following steps, and I didn’t receive that email. The next day I sent an email to the sales team we purchased through, and so far, no response. So not only did we receive faulty “brand new” sofas, and we would have to wait months before this is fixed, they are also incapable of sorting out the issues in a timely fashion. We were so excited to get our sofas, but this whole experience has left us feeling very frustrated and angry!

Terrible customer service. We ordered three sofas at the beginning of March and were told that they would be delivered at the end of April/beginning of May. At the beginning of April we were then told that the fabric was out of stock and would need to choose an alternative fabric (strange as the fabric that is out of stock is still advertised on their website) but we were happy to amend and continue with the order. We received no confirmation of the fabric of our choice change and after chasing multiple times and calling we were told at the end of April that the order was still waiting to be processed due to a system change but couldn’t give us a timeline... eventually we were told they should be with us at the beginning of June (next week) and have received a number of delivery confirmations to confirm that but have now just received a phone call to be told that that won’t be happening and also they can’t give us any idea of when we can expect them. Both times during phone calls we have had very uninterested and unhelpful member of staff and having spent a few thousand pounds with lounge co having multiple hiccups it has left us questioning whether to cancel the elusive order which is starting to feel like it might never arrive! We have been extremely patient but they cannot expect customers to trust in their service when they’ve treated us so poorly so far.

The 2 sofas that I choose were delivered a week early but unfortunately the 4 cushions I ordered at same time were not delivered But saying that the sales team lead by Helen in Chiswick Branch was not aware that there was problem with supplier of the cushion material These are going to be shipped to me at later date But with Cov19 & brexit you can understand delays All I can say I very happy with my sofas and service we got from Chiswick branch & manager Helen & looking forward to the 4 cushions arriving

Asking for a review when the order cannot be fulfilled due to no longer stocking the fabric doesn't look great! Still waiting for a refund!

After seeing the sofas in Furniture Village and finding them really comfortable we went onto Lounge Co's website and noticed that they had a lot more options in terms of fabric and footstools. We also got a much better price online than what we would have got at FV. We are not normally the kind of people that would order a sofa off the internet but having sat on them before lockdown we took the plunge and i have to say that we are over the moon with them. Not only are they so comfortable the craftmanship is amazing and they came earlier than expected. We would definitely recommend Lounge Co and would buy from them again.

Great process as I bought a very large sofa and cushions. My only concern was website published 8 weeks then the confirmation email then said 10 weeks slightly mixed messages. Let’s see if they deliver on time. I hope so .. let’s see JK

Very helpful and knowledgeable assistant. Fully explained the different cushion fillings and all about the many fabrics available.