Esperta Health
19 February 2025, 04:34
- US
Unhappy with RingCentral
RingCX isn't able to do things I can easily do in RingEX but then RingEX doesn't have the proper analytics or ability to assign status info about the call. RingCentral support has been VERY frustrating trying to get what we need. We are to a point where we are looking at other options.
customer
19 February 2025, 04:34
- US
huge outage and the tcr campaign issue…
huge outage and the tcr campaign issue left our commpany with 150 without sms capabilities
customer
19 February 2025, 03:16
- US
Not reliable
Not reliable
customer
19 February 2025, 02:53
- US
Frequent bugs
Frequent bugs. When we reach out to support they usually don't know how to fix the issue and give very general responses that amount to 'there is nothing off on our end.' This is plausible, as bugs can be due to a local configuration, however instead of saying 'let's hop on a call to do a screen share / try to replicate the issue,' they send an email asking to close the case and mark it as resolved.
Arthur
19 February 2025, 01:42
- US
Worst experience we’ve had in dealing…
Worst experience we’ve had in dealing with a “phone” company. Our account manager disappeared after day two. We never received our “free” desk phones, and support was abysmal in helping trouble shoot.
Carella Anderson
19 February 2025, 01:38
- US
I have tried to get in contact with…
I have tried to get in contact with this company to cancel my service and I never could.
tuckerd
18 February 2025, 10:49
- US
Lousy Service
Lot of drop calls and Robo calls
customer
17 February 2025, 21:36
- US
God forbid something unfortunate…
God forbid something unfortunate happens and your business has to shut down because these guys don't care. Trying to get them to send you a return label for equipment... forget it.....getting them to cancel your contract... forget it... they are ruthless and don't do what they say.
customer
16 February 2025, 06:44
- MD
Long waiting time call on hold
It takes 2 months to get a refund and I didn't get it yet. How much more do I have to wait? Long waiting time on hold on costumer support calls. Over 1 hour.
Gabriel
15 February 2025, 03:32
- US
Exceptional service
Exceptional service, no outage, no bug, good customer service