customer
15 October 2024, 01:39
- US
It's electronic so no need to print on…
It's electronic so no need to print on paper and it's remote so able to access from anywhere.
customer
15 October 2024, 01:09
- US
Missing Basic Features, Poor Service
RingCentral's customer support has been a joke so far. Since CX implementation, I have had to open several support cases with them, many for issues that they told me they already knew about (but of course did not mention to me prior to product implementation) and several that they were not aware of. I have been having a heck of a time getting any resolutions, or even any replies in many cases, and oftentimes, the replies feel canned like they are just going through a script and not truly looking at the circumstances of my problems. Even if their support was adequate, the product is missing several basic features, such as presence sync between their EX and CX products. Every other contact center solution I have worked with lets other internal employees know when someone in the contact center is on the phone, but not this one! Of course this was not disclosed to me prior to implementation, and I did not think to ask because it feels to me like asking if a car comes with tires. Of course it should; you shouldn't need to ask that. Just one of the many fun surprises from this company. I wish I had read the other reviews prior to going with them.
Cherise Pardovich
15 October 2024, 00:40
- US
Ring has provided exceptional service…
Ring has provided exceptional service in helping port over our numbers. There online program makes all of it very easy.