The best of the best

Service was incredibly slow.

Customer service never reaches out and was not able to resolve long standing issue.

Long wait times. Horrible IT support. Tricking you into a new contract every time you call and need to make a small change. Even when they cannot fix the problem, they will not let you cancel. I have wasted over 30 hours of my life on hold over the last three years trying to get problems solved. This is the worst for a small business to use as a business line. I will never recommend them to any of my friends or colleagues.

once you are with ringcentral , you made a life time deal, you can never really get away from them without paying some kind of penalty. Connection and voicemails are hit or miss, and it does sound like you are using a

My Manager Monique despite several email request and call have either responded on my call or email. She was calling everyday prior to me paying and signing up on the service and same goes for the technical team without resolving my issue they closed my case

RingCentral recently did a weekend software update, which wasn't successful. Instead of fixing it or re-running it, we came into no phones working on a Monday morning with no notification of the outage. Their customer service is poor, clearly located outside of the United States and takes forever to get diagnosis and solution to basic problems.

very difficult to log in. Have had to call customer support who is also perplexed as to why it keeps happening. Not easy to change outgoing message. Overall, I wouldn't use it, but I don't have alternatives.

my problem is not solved

This is the second company I have with Ring Central with the same problem. Predatory and fraudulent contracts. Once again I am trying to eliminate a phone line from our service and I am being told I cannot do so because of a "contract" that "auto-renewed". This is one of the worst companies I have ever dealt with with regards to billing practices. AVOID THIS COMPANY if you are selecting a VOIP provider. We wish we had.