I moved over to Ring Central and have so many regrets. I ported my number over and have been stuck in TCR registration for six weeks. My business has suffered. One of my biggest regrets moving over to this. Update based on Ring Central's response: I don't need a webinar on TCR. I submitted my TCR registration 10 days ago for the 3rd time. What would be very helpful is more responsiveness in TCR submissions. If there is 10 days+ between submission and approval, then it can be easy to see how it can take months before it's approved.

We are very happy with Ring Central. Love how we can transfer the incoming calls to our cell phone if we are working remotely

STAY AWAY - Was supposed to be Month to Month with the rate locked for a year, turns out they turn on an Auto renewal feature that makes it an annual contract and charge you an early termination fee to close it early. Then they just keep billing you and say they have no record of you closing the account and you have to either wait until the end of the contract or pay a fee equal to a years worth of monthly statements. They make it as hard as possible to cancel without sticking you for extra fees, stay away.

smooth switchover from optus loop to Ringcentraoptus loop

We use RC meetings with customers. Most customers have a difficult time joining meetings. The join from a browser link is hidden and everyone thinks they need to download the software to use RC. RC meetings is based on zoom, but you're better off just using zoom.

Its very difficult to get management on the phone and some individuals in their customer success team do whatever they feel like doing. No accountability. They hang up the phone on you when you call, no response to emails and still can get away with that. In general one of the worst company I have ever dealt with. A lesson learned. Their SMS system is also very hectic and inconvenient. I did exactly what one of their rep told me to doit and now my application was rejected despite already paying the TCR fees. Its an absolutely odd.

It has been impossible to get SMS capabilities. The feedback given on why it hasn’t been approved is not detailed enough to fix. I have tried multiple attempts.

Customers service never available they transfer you with another partner and never call back or answer the call

Your company cannot give a straight answer for the same question over and over really poorly ran

Absolutely horrible service. DO NOT WORK WITH THESE CON ARTISTS! I submitted my TCR application with verbiage that was literally provided to me by one of their reps. I just found out I'm now permanently banned from TCR because of this - and they not only won't take responsibility, but also misclassified my buisness.