I spent a fair amount of money on two jewellery sets, but the chain on one was too short, so I asked for it to be changed for a longer one. Despite what I had spent, SbM charged me £4.50 extra for a slightly longer chain. Small minded attitude and I won’t be buying anything else from them.

Beautiful necklace package was lovely really happy with my purchase

arrived on time Well packed and presented for a gift I liked the way the earrings came in a gift bag

Good value for money, efficient website and delivery. Good customer service post purchase is also an important part of the Silver By Mail service, I would say.

Great experience. Loving my earrings. Beautiful on.

Great statement ring with super fast delivery!

Lovely purchase, very pleased with the item.

Lots of choice and looks exactly as advertised

Arrived on time and product was as lovely as it appeared online.

Good prices, good and wide selection. Well done