I have bought several items from Silver by Mail now and have always been pleased with the experience. However I had to purchase these earrings again (my favourites) because the post came away from the pearl. I didn't return them, I had them a while, as I unsuccessfully tried to repair them

Fast delivery good quality jewellery

Silver by mail never let's me down...great service gmgreat quality jewellery

There was no hassle. And got my necklace within 2 days thank you

Beautiful necklace arrived promptly

Friends purchased me a necklace for my 50 birthday. I had only worn it a couple of times and then stored in the pouch it came in. Got it out to wear a month later and it’s discoloured a lot in places. I have other silver jewellery and this has only happened after a few years not a month! Avoid and don’t waist your money. Read the other reviews and you’ll see a pattern.😢

Had a two-tone ring wore approx 4 days and the gold enamel faded. Returned item and was told it had been well worn! Shocking when only 4 days old. Then blamed wearing it all the time and using washing up liquid etc! Basically any excuse to try and justify how poor the quality of their products are. Had two-tone pandora rings for years worn all the time and never had this issue. Would never use again

If I could give this site no stars I would. I purchased 2 necklaces which apart from trying on I did not wear. I then took them on holiday in the pouches they provided. When about to put one on to go out on holiday the chain was discoloured and was very noticeable. This was also the case with the 2nd one. Could not wear on holiday. Tried to clean with a silver cloth when home but they are still discoloured. Customer service have been rude and have not thoroughly read my complaint. They have offered me a silver cleaning cloth - what an insult. I would not recommend buying necklaces from this site.

If I could give it less than 1 star I would! Brought a toe ring for my mum as a birthday present at the beginning of June and this morning received a msg from my mum to say it has completely broken in half! Less than 1 month she had it! Called the customer service desk as sending a photo isn’t evident enough apparently, they want the product back to inspect before they will replace or refund! I explained I don’t live near my mum and she is going through cancer treatment but they are expecting the toe ring to be sent which is something she isn’t in a position to do at the moment!! Absolutely shocking! Avoid buying from this company it is obviously not the quality product they advertise!!! Disgrace

Haven’t received my order - and have contacted them and they are not responding poor service and communication just ignoring me - can’t recommend