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C T

18 December 2024, 22:09

  • GB

Verified

Excellent customer service delivered in…

Excellent customer service delivered in the most professional and friendly manner by Will. Cannot recommend highly enough he went above and beyond to help me. Thank you so much!

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Ronald Brown

11 December 2024, 23:35

  • GB

Great client management

Had an issue with an item being out of stock. An alternative was offered but once the issue was explained to Maddy she took control and oversaw a short wait while the item was restocked. Great to get that personal attention so often missed from online shopping.

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poppy thorne

03 December 2024, 18:20

  • GB

Amazing customer service

Ive had a couple of experiences with Stackers recently! The first being a fab customer Christmas event. It was the perfect start to the Christmas period. I bought a stackers jewellery box from them on the day, however when I arrived home I found that the box had some damage and was missing the interior shelf. I contacted customer services and Beau responded quickly and has organised a new box to be sent out to me. Absolutely amazing customer service and I think this brand is brilliant. I have many Stackers products now and love them!

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LP

28 November 2024, 04:45

  • GB

Blush Small Hanging Washbag

5 Stars for the unquestionable quality of a Stackers product - beautifully made and presented. However 3 Stars deducted for the poor design of this item. I travel a lot and thought this would be ideal for those 1-3 night trips when I don’t need the “full” kit. What a disappointment. It’s really stiff and bulky, taking up a lot of space whether it is full or empty. The top and bottom pockets are pretty useless - so tiny and tight, you really can’t get much more than a tissue or a cotton bud in. The main compartment comes unclipped far too easily when reaching in to retrieve items - then it’s a real pain to re-attach! It just doesn’t work, there really isn’t enough practical space in the amount of room it takes up. Sadly, a poor design and thus a complete waste of a lot of money, it’s now lurking in the back of a cupboard!! Not fit for purpose, I should have returned it rather than giving it a another chance!

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Miss Lucia

27 November 2024, 23:23

  • GB

Excelled my expectations!…

Received excellent customer service from Beau who went over an above what was expected. All to ensure I received the colour I wanted but failed to request, despite this being packaged and nearly dispatched. Thos saved me ha ing to return the goods and replace the order. So much time was saved! Thank you so much for all your help. Would always recommend based on my experience!

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Joanne Spedding

25 November 2024, 20:35

  • GB

Damaged item

After receiving a damaged item it was quickly resolved by Beau who dealt with it and provided excellent customer service….thank you!

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Mahsa Saraee

25 November 2024, 01:24

  • GB

It’s okay

It’s okay, I think it’s extremely overpriced. Some areas of my box and hair accessory storage were marked so not the perfect condition I expected for the 166 pounds I spent on jewellery and hair storage. I think without the nhs discount it’s too expensive but I can’t find anything with the same concept that is better priced.

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Rebecca R-G

21 November 2024, 21:12

  • GB

Customer Supper have been amazing

Customer Supper have been amazing. I have to say a special thank you to Maddie! I emailed explaining I needed the order for a flight in a couple of days, and immediately I was told they would parcel my order and get it to me asap to ensure I would have it in time. Well above and beyond what I expected. Thank you!

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Anne Potter

19 November 2024, 19:10

  • GB

Excellent in every way

What an absolute pleasure to deal with this company. I realised I had made a mistake on my order, rang, phone answered immediately by such a helpful lady. She found my order, made sure changes were made, order received next morning. Faultless

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Nicola Gray

19 November 2024, 04:11

  • GB

Great customer service and products

I bought a beautiful laptop bag a few years ago (along with lots of jewellery boxes along the way!) and unfortunately the strap broke. However, the customer service was absolutely fantastic (thank you Beau) and they’ve sorted me out with a new bag, I’m so chuffed! Thanks Stackers!