Very fast response and nice to deal with

8/11/24***** contrary to land of beds review we gave not had a response from the manager Claire. We have only spoken to a customer service agent We purchased an healthopedic ultimate zero gravity mattress from land of beds. Less than 18 months after purchase there are 2 deep wells where we sleep and a ' hill' in between us! We have rotated the mattress as per instructions every 4 months. After complaining and chasing land of beds we were informed it only had a 5 year warranty not a guarantee and as such we have to pay 20% of original cost for a replacement like for like despite them acknowledging it is defective!! There are no other options for replacement- you can only have same substandard mattress and pay £180. If you pay the afore said amount the ' warranty'( for what it's worth) is rolling so the new mattress starts with 18 months into the warranty. If the same problem occurs with the new mattress I was informed I would have to pay 60% as it would be 3 years into the warranty # madness! The mattress is not fit for purpose, is impossible to sleep on and is only fit for the tip. Awaiting a response from Claire the customer service manager

We ordered the Lola Kingsize Ottoman on Tuesday 29th October. The bed was delivered Thursday 31st! The quality is amazing. Sturdy, strong, the mechanism is strong and moves well. About 2 hours putting it together but we are in love. Couldn't ask for better service and quality. Thank you

An excellent company to deal with. Nothing was too much trouble for them and all went very smoothly. Communication was excellent.

Julie at the Helsby store was a fantastic help! Informative, patient and very friendly. Highly recommend!

Very helpful throughout the buying process. Efficient delivery and very happy with the products

Wonderful service. Julie was so patient in checking that what I wanted was correct and also answering any questions I had.

Excellent customer service from start to finish. Will be using them in the future.

I had some questions about the products & was given answers in under 24hrs - on a Sunday. This was a great help as wasn’t expecting anything until the working week

Good communication regarding purchase and delivery.