Bought Forno refrigerator and range. Prompt response to inquires and stress free to communicate. I enjoyed the experience! Definitely recommend!

I had originally given a negative review on here due to what I considered to be poor customer service from the brand I purchased the appliances from. (A brand purchased through HOD) Home outlet direct reached out to me and rectified the issue professionally and quickly. I originally purchased from them because of their great reviews and competitive pricing. After my latest interaction with their customer service team I feel I made the right choice.

After unboxing the microwave, we had a problem with a minor cosmetic defect in the control panel. The Home Outlet Direct team sent us a link to make a claim, and we received the new part to replace the defective part within a week. It's what you do to solve an issue that matters!

I bought a 7 piece THOR Kitchen combo from Home Outlet Direct with an additional 3 year warranty. We have had problems with just one piece, the wine refrigerator since we turned it on. As soon as we had it installed, it would not work properly. We put in a service request with THOR only to find out that there is no one in my area that could repair. Now a year later, went to the THOR warranty vendor who said they cannot find anyone in our area so I should go find someone and they would reimburse me the cost. Needless to say we were stuck with a defective appliance living in a rural area. However, HOD stepped in and made things right. They worked directly with THOR to ship us a new wine refrigerator at no cost to make it right. HOD went above and beyond to intervene on our behalf. Lesson Learned: Had I reached out to them from the start with my repair issue, they would have assisted and help resolve our repair concern in a timely manner!

i want to order but theres no stock at all... why? just wonder when i an order my appliance package. lol ty.

I bought a mini split system from them online and we had issues with it. Finally Mr. cool and home outlet direct agreed to refund it for full price so I sent it back in and now they are refusing to give me my money they have the product and my money they will not answer the phone. They will not transfer your call. I have very poor customer service.

The customer service is the best, period. This company went waaaayyyy above the call of duty to help me. I normally wouldn’t write a review like this, but I just have to acknowledge the amazing service I received. They go out of their way to make sure their customers are taken care of and happy with their order. I will be giving them as much business as I can because of how good of an experience this was. They are responsive, professional, they FOLLOW THROUGH, they’re friendly, I could go on all night. I am so pleased to have found them. They are simply the best. You’ll agree!

Wendy from customer service was awesome to deal with. Very glad with my decision to go through home outlet direct.

Riley Z was fantastic to deal with! Very professional and resolved our issue super fast!! Will be using Home Outlet Direct for all of our new construction projects!!

We researched appliances for our home renovation for well over a year until I found Home Outlet Direct. From that point on, smooth process. We selected a fantastic Thor Package, ordered and within 3 days received communications from the company asking about our timeline and how did we want to take delivery. Appliances arrived crated and well packed. Included with the order were the specification sheets for each appliance. We gave those to the kitchen designer who incorporated into our renovation plans. Easy installation for our contractor. If I had to do it all again, I would go straight back to HOD. I have also recommended to friends and family!