My Thor kitchen package was exactly as it was described and shown in photos. Shipping was fast and efficient. Customer Service was wonderful! The price was a fraction of the cost of the same product elsewhere. I will go here every time and recommend it to everyone!!

Fantastic people to deal with.Shipping was faster than expected.Very pleased with the pricing.The selection is amazing.Going through a major remodel , sooo glad I found their website !!!! Thanks for all your help.

This was packed so well and fast service efficient we are super happy with our stove thank you

They did what they had to do with the circumstances of the supply chain problems. I'm happy with the appliances even though it took 3 months to get them. I'm sure they would be 5 star without the supply chain problem and covid.

I was going to buy from Home Depot but gave Home Outlet Direct a shot after speaking with their sales rep. She was very knowledgable and helpful with my appliance purchase... also was very patient as I did ask a lot of questions haha. I recommend HOD!

Absolutely fantastic company! I purchased a Zline cooktop and it had a small leak. Home Outlet Direct promptly took control of the situation and sent me replacement unit to my door within 2 days! Meanwhile I'm still waiting to hear from Zline. Home outlet direct also responded to my emails immediately with no delay. I'll not only buy all my future appliances from Home Outlet, I'll most certainly recommend my friends and colleague to do the same. They are a fantastic company with great customer service.

Update...The range was installed. We had to take off the level bracket on bottom of range that was very damaged. It appeared to be dropped hard enough to bend the leveling bracket so that the leveling bolt did not function at all. We straightened it the best we could and put back on range. Brought it in the house and finished the installation and were able to get it level. I took a chance and ordered a Forno range. It took a long time to receive it and I even had to hound Cental Freightways to get it to me from Tulsa Ok. I even took vacation and stayed home on my days off, when they said they would deliver it. My son had to come out and wait on it when they delivered. Now for the worse part. We unpacked the range and it does have some damage. I’ve reached out to Home Outlet Direct according to their return or repair policy and guess what? No response. I even called them and they indicated no record of email, so I repeated it, no response....UPDATE. I called and talked to a manager and apparently my emails were going to SPAM so I wasn’t being ignored. Now we can move on and hopefully I will get to use my range. Will update again....

I was super skeptical about using Home Outlet Direct as it was not familiar with the company and had no references to go by but the limited reviews online. I had been ordering my appliances for a full (and major) kitchen remodel and needed a 48" Forno range hood a range I had bought from another company. With everything being out of stock, Home Outlet Direct was the only company that had a customer service department that would look into when the item would be restocked and available. They also matched prices. I decided to take a chance and they really delivered. They shipped as soon as it was restocked and available without needing me to intervene. It was one of the few seamless pieces to this project. This was five months ago and the range hood is working and was delivered in great condition.

Omg hands down the best possible customer service representative i have ever in my life dealt with!!!!! So calm so nice even though she dealt with my indecisive self haha! Absolutely love this woman!!!!

Laura S. helped my husband and I when we were purchasing an appliance package for our kitchen remodel. She was SO exceedingly patient, informative, and helpful ... truly some of the best customer service I've ever received!! She has made loyal customers of Home Outlet Direct out of us. I look forward to chatting with her about future purchases.