The operative was helpful, pleasant and patient while answering queries. For the one question she couldn't answer immediately she got the relevant information from another department. My problems sorted ouit without hassle!

After speaking to various people I then spoke to Jack who was super helpful and finally sorted my issue out immediately. He was polite, happy and friendly and a pleasure to talk to.

Excellent great

Very helpful and fixed the problem

They apply 2 additional charges to the business fibre contracts, one being "Complete Care" and the other "Business Assurance" in the hope you will not notice. I called to have the charges removed and the Complete Care has contined to be charged. Neither charges are mentioned in the agreement sent by email, nor the attached terms and conditions, despite the customer service department claiming they are. the refuse to refund £44 of over charges and have tried to justify the charges as being "in the terms" I agreed too. Although they cannot reference the term applicable.

Ryan was very patient and helpful. I have been with One Bill Telecom for quite a while had a few issues but they always come good. Thank you

Trying to end my account which is out of contract, as I’ve left the premises but I’m having no response at all. I’ve sent an email stating it’s over 28 days since I first gave notice so now I have cancelled my Direct Debit.

Brilliant customer service and nothing was too much trouble.

Very good service

Very helpful and answered my question