the chap I spoke to was very patient and polite and explained all my questions very well

The advisor that assisted me Ryan was thorough. He helped direct me to resolve the issue. Very helpful thank you very much

Assistant had a nice manner and was helpful

Absolutely disgusted with the service from this company. Switched to fibre cloud voice. Open Reach came out to fit necessary equipment, which had something missing so they could not complete. Phoned One Bill on so many occasions now, having to wait at least 30 minutes each time to then be told I needed to be put through to someone else, hence another 30 minute delay. This has been 3 days of wasted time. Still, nobody can phone into the office. We are a business and missing very important calls. Not good enough! If not rectified today, will cancel and go with BT, who will undoubtedly be more clued up.

Spoke to Michael he assured me that a telephone number that i had received a call from was a phishing call much as i suspected.

I recently accepted an offer to purchase Onebill Fibre for my business. Openreach initially informed me that the line installation was scheduled for August 9th. However, on the day of the scheduled installation, no one showed up. When I contacted Excellent Telecom's customer service after waiting on hold for 45 minutes, I was shocked to be told that the line had been cancelled—something I had never requested. Moreover, I received no email notification about this supposed cancellation or even about the original order. Frustrated, I reordered the line, only to be informed that the next available installation date was August 24th. This will left my business without internet service for 11 days! When Openreach informed me of this, I called Excellent Telecom on August 15th from Barcelona, where I was on holiday, and again waited 45 minutes for someone to answer. I eventually cancelled the line and requested a confirmation email from the customer care representative. To my disbelief, on August 19th, I received a call from BT Guide on behalf of Openreach, informing me that an engineer was scheduled to come on August 22nd to install the line. I immediately called Excellent Telecom again on August 20th, endured another 50 minutes of waiting, and was told that my cancellation had been confirmed. However, the representative insisted on transferring me to the provisioning line to cancel the Openreach order, which required an additional 35-minute wait. When I finally spoke to Chris from the provisioning department, I was met with rudeness and arrogance. He constantly spoke over me, refused to be helpful, and made condescending remarks like "You’re not listening to me," which is unacceptable, especially when dealing with a business client. I’m still waiting for a supervisor to call me to resolve this issue. Since August 19th, I’ve emailed customer service multiple times, but nobody has responded. This level of service is appalling, and if I could rate this experience with negative stars, I would. Unfortunately, the lowest rating available is one star, which is far too generous given the circumstances. I’m left wondering if this company even exists!

Best service ever every

Very fast and easy

Spoke to Harry regarding renewing/upgrading our contract, he was very helpful and friendly and gave me all the information I needed. Drew Frisby

Very helpful chap