Exceptionally arrogant, disgraceful customer service. Left them after contract ended over a year ago. They they want me to keep paying no longer providing any services. Complete bunch of scammers.

In the course of transferring my land line to digital, my number was incorrectly changed. It has been frustrating waiting for someone to answer the freephone numbers but this morning the phone was answered swiftly, apologies given and my old line restored within a few minutes. Also given another direct number should should I need further assistance. My overall comment, switching phones over is difficult enough, there should be more clarity about how to get help!

We have had a new voip system and were having problems. Daniel was extremely helpful and when he couldn't solve the problem he immediately escalated it to resolve

I was having trouble setting up my new internet and phone system so I called customer services. The gentleman at the other end of the phone took me through the process step by step. He realised how frustrated I was, and was calm and totally professional from start to finish. 10/10

Awful company. We moved premises and cancelled out contract giving reasonable time. They continue to bill us for the account, even though the premises has been knocked down. Contacted multiple times and still not cancelled. Reporting to ombudsman

Great experience and what a helpful advisor. Great 👍

look at the state of all the fake reviews for this company! im sorting out my father in laws internet as they are totally ripping him off - £86/m for a 25mb connection! pays £8/m just for a dedicated helpline and he still cant get through to them

Cold call me every day

Great customer service issue resolved

After having no Internet for almost a week then the landline failing too due to high winds I was pleased to manage to speak to someone after a few hours of trying. The first technician was very helpful and suggested some actions that should help and arranged to send fresh router etc. That arrived following morning. ALMOST managed to get it properly installed but needed to ring again for more help to complete the installation. Both very patient with instructions. Thank you.