The customer service ladie was lovely and a pleasure to talk to.

Was past around from pillar to post finally Spoke to someone with an ounce of empathy to my issues which were significant. The person I spoke to was Shannon she listened & tried to resolve my issues even though it wasn’t her department that dealt with my complaint. Thank you Shannon great customer service you get 5 stars from me… terrible service from XLN broadband team 0 stars to you

I have awarded 3 stars due to the 26 minutes I had to wait listening to the absolutely awful music until the chap answered my call. I would give him 5 stars though for his patience with my dilemma, he was great. The router design deserves 1 star. The issue was that the design of the router has a light up strip on it.... At one end this turns into a raised button... Extremely hard to detect and we had inadvertently switched the Internet off!!

I called early in the morning and got through very quickly to Mukhtar. He was brilliant. Very polite, really efficient and helpful. I wasn’t on site and he made it easy by calling one of my colleagues who was there rather than making this an issue. The problem was sorted very quickly. A really positive experience with a great customer service by Mukhtar

I understand things can go wrong. Daniel explained the situation and rectified the problem within a few minutes on the phone.

Simon and Joice they are brilliant workers so helpful and have excellent communication skills and polite telephone manners and awesome skills

Very good service. I had to I really appreciate it. Nice colic you guys have.

OneBill Broadband for Small Business just doesn't work and I can't get hold of them to tell them! I was with another provider for 4 years that stopped providing business broadband and so I was forced to move. The broadband was never superfast but it was consistently average. Since changing I can't even download emails! What internet there is disappears completely for large parts of the day (mostly working hours! I have emailed twice with no response over a 3 week period and if you phone the helpline you are left listening to a recorded message with no response.

Having trouble with my broadband, I con the tech team. After the usual lengthy wait Chris came on the line and commenced his investigation. He started by running a line test, but because I had a previous appointment I had to leave the phone. Chris promised to call you back later in the afternoon which he duly did. After many line tests and number of lost calls, after which on of Chris's colleague joined in, we seemed to have isolated the problem. Time will tell,but I am very grateful that Chris for all the time and effort he put into addressing my issue.

Patient and efficient customer service Thank you