New router installation was proving a problem to connect to wifi range extenders to get signal to my office. Sam in technical support was brilliant and talked me through getting everything working

Very helpful, answered all my questions. Thank you.

wicked worker

Past one and half month gone, i m not able to connect through the customer services, the technical team.No one ever bothered to reply to emails. My phone is down since month n half ...losing a lot of revenue.

i have order from this website and pay first payment about router and installation but have web chat from this website ask them my order they said we dont do contract online it is secam as costumier service representer said .DONT BUY ONLINE SPEAK WITH THEM BEFORE PAY ANY AMOUNT.

Rez and Florjan been very helpful with after 3 weeks the internet not working.

Supposed to be switching over from BT to XLN today through OneBill. Was never made aware of any downtime with the switch over, the salesperson confirmed there shouldnt be any downtime, but been without and company phone or broadband all day. Numerous calls made to get no where, promised return calls never happen. What a way to start! Absolutely fuming that I have missed a full days worth of business over the phone and not been able to despatch goods out with no internet connection. Be careful if you are thinking of signing up. The company is Noisekiller Acoustics OL2 5UH, our phones and broadband are still not working 01616527080 Update: still no landline business number

The customer adviser made it easy and pleasant, allowing the time needed and explaining the next steps thoroughly. Well done and thank you!

Fantastic service

I'd give them a zero rating if I could! Absolutly awful service, we have been without internet for 10 days now as a business we are unable to work properly. At first they said it was our router so they sent a new one, after calling every day and sometimes spending over an hour on hold to get through we are still no further along. They keep promising that we will get a call back, that we never get. We are a small business and have spent hours and hours of our time trying to get them to sort an issue which they have finally admitted is there fault but they really don't care that we have been so long without an internet connection. If you are a business that needed a reliable connect, avoid like the plague!