To find it was good

I ordered a headlamp for a Prius C, it was not the correct part. After further research their website is inaccurate, as confirmed by me with the official Toyota website. I also specifically asked if the item was returnable if it was the correct part. They said yes but I don’t have it in writing. I was refused, they stand by their inaccurate web description and I’m out $300 bucks. I’ve made bigger mistakes but they will work in THEIR best interest only. Do not use them.

Ordered replacement hood prop. Correct part and quick delivery. What else can I say? Will definitely check with them when any other parts are needed for my vehicle.

I ordered a pretty rare battery from them, item said it would take 2-3 days to get. I said perfect. After TWO WEEKS OF BACK AND FORTH with a terrible customer service team. They canceled the order with no remorse, just a scripted email. Terrible Terrible, stay away and don't waste your time.

Bought a part from Toyota Parts Deal. Never even opened the box because I figured out it was a different problem. They denied my return. In the return policy it basically says they don't have to give you a reason for not svelte a return. Be very careful!

Ease of use from start to finish

Returns policy and customer service is terrible. I would recommend buying directly from the Toyota dealership to avoid talking to the customer service reps who do not communicate internally.

Easy process.

1 item was missing from entire order figured that would not be a big deal sent in a request and awaited a response. Was told I needed a photo of the original cardboard box that all fasteners and screws were sent in and a photo of the label off that box as well. The box they arrived in was trashed and tossed in a dumpster shortly after a delivery. They have let me know they will not be able to assist with the item that DID NOT ARRIVE with the other items at this time due to not having a photo of the box or label that THEY generated.

They take no responsibility for the delivery process, fail to take the necessary steps with FedEx to file reimbursement claims, and have caused me to lose €400 and two weeks of my time. Their lack of accountability and unprofessionalism make them highly unreliable and not recommended. Avoid them at all costs.