Excellent customer service: when the tree I ordered was delayed in the COVID shipping crisis, Joanne took the time to help me select the perfect alternative.

I am very pleased with the tree--a 3 1/2 ft tree that has 100 lights is just adorable! The lights are very evenly distributed and the ornaments that I place on the tree look and hang beautifully. The tree is very like.

Perfect for my home and space.

This was first time ordering from Treetime. We have bought artificial trees in the past with very good luck. I couldn’t find quite what I wanted from our previous vendor. I checked into other sources. After some extensive reviews of different sites I chose Treetime. It arrived as scheduled and went up after Thanksgiving. We are very happy with the service and quality of the tree. It is a mere 7 1/2 feet but, looks beautiful!

With the shipping crisis at hand, Joanne did a wonderful job saving Christmas. Our tree had not come in but she was able to get us something better. Tree is up and family is happy, happy, happy.

I know it’s not tree time’s fault but I ordered my tree on Oct 3rd and it said I would receive it in November. I called at the end of November and they said December 6th. On December 1st I called again and my tree was pushed to December 12th. I canceled my order because that’s just not acceptable and who knows if it would have even arrived on the 12th. The staff was friendly but when I asked for some kind of a discount on my tree ( that I would have to save until next Christmas) they told me they couldn’t because it wasn’t there fault. I understand it’s not there fault but I still needed a tree for Christmas so I had to go buy another one.

I ordered a Christmas tree to use this year, however I just found out that Treetime is selling merchandise that they do not actually have. I was informed that my tree has not arrived (stuck in Port) and that they where sorry but it was not their fault. How can it not be their fault? Nowhere on their website do they post a warning that there could be a long delivery delay or that they actually don’t have their trees in stock at all. Not really an honest way to run a business.

My tree is beautiful. They kept me updated as far as my order and potential ship date.

Horrible customer service! I ordered a tree over a week ago and have received no status update other than for the original order. I have emailed, called, left messages and even reached out on Instagram, to no avail. Treetime, please respond! If I need to get a tree elsewhere it would be nice to know before Christmas! Reply: I am happy to share a call log and screenshots of my messages via email and Instagram. The voicemail I left was on the treetime voicemail box. No one ever answers. Please confirm your email so I can provide this evidence.

I am thrilled with my tree. it is one beautiful tree.