This excuses of Royal mail to unable to locate my address is becoming ridiculous and nuisating to say the least. With this same excuse they lost my wife's parcel amd had the gut to ask to contact seller for a possible refund. They always claim they cannot locate our address. I have given you a neighbour's commercial hair salon which is opened every day within their delivery zone and hours but you are still failing to deliver my product with same excuse. I am travelling tomorrow 21/02/2025 for a programme and urgently need this suit and cannot afford ro miss it on time tomorrow. Please ensure Royal Ma delivers to the product to this address:196 Ansty Road, CV2 3EY tomorrow without fail for the items is time bound. Hawes and Curtis, you must take responsibility for me to have this product delivered on time to me tomorrow before Royal Mail mess up my journey, which will come with consequences. Tracking number VF169404299GB Regards Eric

Lovely suits absolute rubbish customer care, spoke very politely online to a support person called Laura , mentioned my concerns about receiving my suit and she was really abrupt with me quoting company policy, it wouldn’t have hurt just to give me a progress update

Absolutely dreadful. Will never shop with them again. Bought 10 pairs of socks for boss, he didn't like them (thin, see through, terrible quality) so I returned, only to be told that even though they are brand new, in the original packaging, not worn, that socks are non returnable. Apparently it's the policy. Perhaps that policy needs to be made really clear before purchase. Never ever again.

Sorrel was very efficient, customer oriented and was able to address my issue very quickly

I am extremely disappointed with Hawes & Curtis's customer service. I purchased multiple shirts from them, only to find that some were missing a second button. When I reached out for a simple request—replacement buttons—I was told they couldn’t send them. This was an easy fix, yet they chose not to resolve the issue. As a result, I will not be purchasing from this company again and will be advising other professionals to do the same. Poor customer service over something so minor speaks volumes about how they handle bigger issues. I do not recommend them.

I placed an order on the 19th January and delivery is promised around 5 days after dispatch which was a couple of days after the order being placed. Since the 24th January it is marked as being "in transit" with nothing changed. A chatbot told me that it had no further information and so I complained to customer service who directed back to the useless chatbot. I tried again. My second complaint directed me to a site which told me that it was - in transit. While I admit that the loss of my order is the fault of the courier, the total lack of assistance from Hawes and Curtis is appalling customer service.

Update: Changed rating and phrasing after the initial upset. The 2 other shirts were exceptional to the point I'll give H&C another try. I seem to be the only person with this issue of the stretch fabric. Several staff from customer support were particularly supportive with my complaint and the follow-up. I ordered 3 shirts online, all the same size. Two of them were of great quality and fit, but the third shirt was terribly defective in sizing. It was 6" too small in the chest and the sleeves were comically short as well. Customer support said I had to pay for the return shipping out of pocket which added insult to injury.

Really disappointed to write this after years as a loyal customer. Received a Roll Neck Jumper that was ripped at neck and had the label half torn off. Stationed overseas with UK Armed Forces and can’t return the item. H&C unwilling to refund or send a replacement

I've been in and out of this store a lot recently buying wedding suit and accessories. Of the 5 or so times I've been in, every time I've had great service, very professional and helpful. Additional credit goes to (apologies for possibly butchering his name) Eamonn- I have specific trouble with shirts that he spent an absolute age helping to find a way around. I couldn't compliment his professionalism more. Products have also been great, but focussing this review largely on the quality of service from the team in the store, 10/10. Will be back.

Having used the brand for a number of years and considerable spend I purchased a pair of linen trousers that were clearly faulty. The material split after minimal use and the customer service was terrible. I was told after very little consideration ‘that they consider the decision final and the case closed’. Great customer care for what was a very loyal customer! Said it was wear and tear, I had worn the trousers a handful of times. Extremely disappointing!