Walked though everything very well explained everything very well very very happy with the service dillion provided

Many thanks Hannah you are star .I appreciate your patience in helping us and getting the right information at the right time .

Great customer support and advice

Christine was very polite and professional. A pleasure to deal with.

Lisa Bate helped me with my telephone contact renewal, she was extremely helpful, guided me through the whole process and managed to reduce my bill by 50% for the next 3 years. Brilliant customer service. Many thanks.

Great service - saved us some money! Thanks Anthony

Lisa Bate was really easy to work with. She made the process less stressful. Wish everyone was like Lisa

John Goddard was extremely professional and explained all aspects of my new contract perfectly. It's a pity that all the companies I deal with don't have a 'John' Thanks

Icky was very helpful and explained everything very clearly as I’m not good at from filling on line he was good and patient

This has, without a doubt, been the worst customer service experience I have ever had. Over the past few months, we have had several issues with our phone lines and WiFi. Cumulatively, our business has been out of commission for 12 days, which, as a small business that offers emergency repairs, has taken a huge toll. We have spent hours on the phone with their customer service team, who, I must say, have for the most part been pleasant—however, they have also been incompetent. We have now requested on six separate occasions to speak with a manager, only to be informed that you cannot speak with a manager on the day and must wait 24 hours for a callback. We have been waiting almost three months and have made several separate requests. In addition to this, the support team runs through the same 15-minute procedure every time we call, despite being told that we have recurring issues and that this does not help. I understand there is a script to be followed to allow for minor issues to be resolved without the expense of sending out an engineer, but having had several engineers out in recent weeks, you would expect them to understand that our phones are, in fact, plugged into the right socket and switched on. Again, they do not read any information on your account. I have had the same conversation multiple times, each time receiving a shocked response. However, I am reporting the same issue time and time again. We actually had an engineer go to the telephone exchange but not come to the office to check if the phone lines were up and working again. When we called in the afternoon to say no engineer had turned up, we were told, "Yes, they have, and the problem is fixed." I can assure you the phone lines were still dead. We were then made to wait a further three days for another engineer to come to the office and fix the issue. The issue has since been resolved, and if you can ignore the abysmal WiFi connection, then we have no further technical issues. However, we did receive a £500 bill for visits in which the engineer did not solve our issue and have still not been contacted by a manager. If you have any advice on how to get a manager to actually contact you please reach out.