Great Service
Christine was very thorough in supplying all the information that I would need. Everything explained in full. Lovely lady to speak to.
DO NOT USE THIS COMPANY still ongoing unable to close the…
still ongoing unable to close the account advised if a payment is made the account would be closed but unable to send me an email to confirm this prior to me making a payment of over 800 pounds absolutley shocking service quick to respond to a message on here but nothing more eg CALLING YOUR CUSTOMERto resolve
I am in the process of changing my…
I am in the process of changing my telephone and broadband service,i thought as per my current bill I was receiving Fibre however fibre has not been connected to the actual buildin
Worse service I ever had
Worse service I ever had. The contracts sellers are so clever and just lie in order to make you renew the contract even if you don’t want. I was told don’t worry you are not doing a new contract as we are only upgrading the service. Then they make me paid the new router I never asked for but the service was so bad that I needed they said. At the end of my 2 years I spoke with a team member who told me ok you can leave at the end of the month(july) Now oh sorry the guy was wrong , when you upgraded you started a new contract. If you want to leave it’s gonna be £1000. No way. Please don’t choose them.
Perfect experience
Jess made getting a card reader for my business so easy and less stressful than I thought it would be. She gave me all the information I needed and found the right products to fit my business needs
I spoke with Charlotte who was so…
I spoke with Charlotte who was so helpful and gave me so much information. She had answered all my questions and concerns and was just amazing from start to finish of getting me set up with my internet.
Scammers
Scammers, fraudsters, totally unethical- have switched Kinex customers without their consent & are due charging ridiculous amounts to elderly non-computer users - AVOID AVOID AVOID AT ALL COSTS
Harassment
This is my third post now on trust pilot about clear business, after promising me last week that all was resolved I received another bill off them today. What a terrible company, it looks like they are forcing me down the legal route to stop them harassing me .Avoid this company at all costs . Stacey leigh has now contacted me asking for more information without giving me an email address to reply to .these people are fraudulent.
Chloe
Chloe , was really friendly and helpful Talked me through everything, made it simple Would highly recommend , thank you Sue
Telephone line changes
The agent Olivia was clear and concise. She explained everything well and had a very pleasant and cheerful manner.