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Sunnyside farmer

31 May 2022, 00:50

  • 1 Review
  • GB

Verified

In April I ordered a Citroen relay

In April I ordered a Citroen relay. The process was pretty straight forward. it arrived within 4 weeks and everyone did as they said they would. I would use them again and if they offer you a good deal so should you!

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Sam

31 May 2022, 00:14

  • 1 Review
  • GB

Verified

Great customer experience

I have had a great experience with Vanzone, very honest and explained the process in detail. They saved me thousands compared to other online dealers. My van was in stock and delivered in 10 days as promised. I look forward to doing more business with you in the future.

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Gary Keen

31 May 2022, 00:01

  • 1 Review
  • GB

Verified

Great service from start to finish.

Great service from start to finish. Highly recommend vanzone

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matt thompson

27 May 2022, 04:05

  • 1 Review
  • GB

Verified

keep well away

bought a van from vanzone was a bit wairy as in the past i’ve only ever dealt with main dealers the sales guy seemed genuine and promised me my new van within 4 weeks at the latest which was perfect . unfortunately what the sales guy told me was s**t after 8 weeks of constant lies from the full team at van zone i was told that my van had just come in to the country , when i ordered the van it was suppose to be in this country ready for delivery they kept telling me that my van needed to be authorised in shanghai and they were in lockdown so couldn’t contact them , but when i went into the local maxus dealer he laughed saying it was the first he heard of that when my van was finally ready for delivery there manager rang me and said good news your van has come , but it gone up 4 grand plus vat please keep away from this company they have no idea what there doing , they are incapable of selling vans . they should all be packing shelf’s at asda cause that’s the mental capacity of vanzone ps if your gonna tell lies in the future make sure the whole team are aware 🤣

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Clare Summers

25 May 2022, 15:23

  • 1 Review
  • GB

Verified

Vanzone couldn't have been more helpful…

Vanzone couldn't have been more helpful for us, they gave updates every step of the way. Although we did wait quite some time for delivery, this was out of Vanzones hands due to the way things are within the vehicle industry at this time! Good customer service!

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michael loveridge

23 May 2022, 23:51

  • 1 Review
  • GB

Verified

What a shocking waste of time.

Signed a contract with Vanzone. Paid £1000 deposit in June 2021 for November delivery of a Nissan NV300 including full ply-line. During this time I found out Nissan are changing the shape making a face lift model called the Primastar. So I contacted Vanzone who advised me Nissan was doing so but going to honour their price and I would be getting the new shape. Great news... Various staff have since called saying my new van is still due for November delivery. Great... November came but no van. Totally understandable with COVID delaying production. Was then advised by Vanzone it would be Febuary 2022, But it changed again to end of March or begining of April. April came had a call from Vanzone saying my van had been built, it was in France waiting to be shipped/registered then delivered in May. May came I got a call from a very rude manager who told me my van will be ready in June and would be £4500 more do you want it or not? We need to know by the end of the day! I rang back an hour later and their excuse was Nissan had gone back on their word and wanted another £4500. They also said the ply-lining was not included now and wanted another £200. Thats £4700+vat more!! After waiting 10 months and lied to I asked for my deposit back. Please READ the NEGATIVE reviews....avoid this company that do not even deserve 1* No doubt they will follow this up with more lies!!!!

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Simon Cousins

14 May 2022, 20:30

  • 1 Review
  • GB

Verified

After placing a order for a new VW…

After placing a order for a new VW Crafter 20 month’s ago which should have been delivered January 2021 after calling to find out when in January it will be delivered I was told that VW had closed all orders so I went for a MAN van with a 6 month delivery so this now would September 2021, again had to call to find out delivery date to be told my order had been delayed again even after promises I would have it then, 6 month’s wait for it to be delivered now in February 2022 to be told after I called again that the order had been cancelled!! The order value had been about 25K but now the same can would be at least 40k I can see why my order had been cancelled. So a very unhappy customer

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Premier Washing

11 May 2022, 23:10

  • 1 Review
  • GB

Verified

Satisfied with 2 vans

I bought 2 vans from Vanzone and was very satisfied with the company, their open communication, service and honesty. I’m surprised to note a few less than positive comments, however one has to appreciate that these are unprecedented conditions we are witnessing in a number of sectors not just the motor trade therefore a degree of patience and understanding is called for on the side of the purchaser. The financial discount that was given far outweighs any minor delays that may have been forced upon Vanzone through no fault of their own. Yes, I was disappointed to receive one of my vans a couple of months behind schedule and missed out on the new 22 plate by one day, but all in all I was kept up to date with any delays, which helped me arrange the sales of our existing vehicles to coincide with delivery minimising any inconvenience to me. The vans upon arrival were as you would expect them to be and the delivery driver was polite and phoned beforehand to confirm arrival time. I would certainly recommend Vanzone to others and I will consider using them again when we are due to renew.

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Vale Decorators

08 May 2022, 22:31

  • 1 Review
  • GB

Verified

Excellent and friendly company always…

Excellent and friendly company always willing to help you. Can’t recommend them enough Very professional 5*

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Andy Turner

06 May 2022, 16:05

  • 1 Review
  • GB

Verified

Please believe the other bad reviews !!

Vanzone will reply to this review with nothing but lies, but all the bad reviews can not be wrong. PLEASE believe the other reviews. If there was an option to leave zero stars then I would. Totally unprofessional company this is what happened : - Order placed for a vehicle and deposit paid in September 2021. - Phone call in February mentioning that the price MAY go up if not delivered by end March 2022. No change to the order confirmation / contract was received - Expected delivery date was March 2022 - I received an invoice from Vanzone on 21st April - The invoice was paid in full and confirmed as received... Then came the call informing me of a £2250+VAT increase along with a statement saying that Vanzone need to retain the V5 log book for 9 months !!! THEY WOULD NOT DELIVER THE VAN even though it was paid for in full Total disrespect and bullying behaviour on the phone and via email (copies retained as proof) My only option was to pay extra money, go legal, or have a refund - I took the refund just to get out of the situation They will now sell my vehicle at a higher price than I paid for it in September DO NOT USE THIS COMPANY.....thanks Daniel