I spent months researching which transporter van to buy and from where, luckily for me I decided to go with Vanzone. It was by far one of my best decisions ever. I initially dealt with Dale for the whole order and spec process who’s knowledge and professionalism was superb. His personalised style and friendly nature made me feel completely at ease throughout every stage of my order. Both he and the Admin team were extremely slick. At one stage some of the order details were handled by the owner Jamie, he was also first class and handled my query with complete confidence. Overall their customer service is outstanding and I would not hesitate to recommend them to anyone. Thanks Vanzone.

On top of being able to offer me the best price I could find for the vehicle I was after, Dale the senior accounts manager was an absolute pleasure to deal with. I received a friendly and helpful service with Vanzone and would recommend checking them out if you're looking at commercial vehicles.

Don't be put off by cheap Prices although I had a six We wait for delivery due to Covid and brexet Vanzone Was brilliant from dan in Sales to Sarah, cath and Claire the office a-team I would put my hand on heart And recommend Vanzone to Anyone tanks again Sammy bell

“5 star service from start to finish. No mucking about from Vanzone. They gave me an incredibly competitive price for a new VW Transporter. Great communication from start to finish followed up by a very professional vehicle delivery service. I would highly recommend Vanzone to anyone looking to purchase a new van. “

“ Great people to deal with from sales to admin and delivery ,with fantastic prices on all ranges... I highly recommend Vanzone!! “

Vanzone cancelled my factory order 5 months after paying my deposit. They said they could reorder it for me at a higher price. They refused to honour the original contract price. I found out from internet forums that they do this regularly. Other customers had their September orders for the same van cancelled in January (at the same time that they accepted my order). If you cancel the order you loose your deposit, but if they decide to cancel it they just refund the deposit .They blame the manufacturer for cancelling the order, but I don’t believe them. I would definitely not try to buy from Vanzone again.

Ordered a new Renault Master van in January. Was told March/April delivery. Chased up and was told May delivery and the van was registered. Last spoke to customer services on 21st May was told they would find out and call me back the same day. STILL NOTHING !!!!! Now having to spend money on our old van that should have been gone by now. Update. We now have a delivery Date of June 3rd. Another update. It's now 18 June. Van was damaged on the way for delivery. Now can't even get a delivery date or find out how bad the damage is. Had payment in full and this is where we are !!!!

Great experience Ford Ranger correct spec delivered within tight deadline. Was a problem with a refund of my making but was sorted without difficulty and very prompt emails/phone calls. Would use again.

Deciding on purchasing a new van for the business, the deal looked a good deal with the importance for us of van being delivered within 7 days as specified in the advert and the salesman also clarifying this. Passes finance, paid £500 deposit and waiting for van 7 days later did not arrive, had to hire van following week at cost for us and their excuse was stuck at port in Bristol. into the 3rd week was given a delivery date faith lost by this point as had van on hire and had read reviews where people were experiencing the same as I was with months wait times. Phoned Peugeot in Swansea picked up van same week, they actually had one in stock. THEY WERE STILL ADVERTISING THIS VAN DEAL 2ND AND 3RD WEEK KNOWING THEY COULD NOT DELIVER! DEPOSIT NOT REFUNDED STILL!!!!!

Hopefully things will improve as I have not yet had the van delivered but my experience is not great thus far ! Mid April - couldn’t decide whether to buy a new van or 2nd hand as my priority was quick delivery so I rang Vanzone and explained. Mid April - Mike from Vanzone advised that he had some Citroen Dispatch’s coming in at end of April that would be with me early May. Mid April - I asked how confident he was that early May would be achieved and he said that Citroen was one of the more reliable suppliers - I paid my deposit. End of April - I asked if they had a firmer delivery date and if not then asked what timescale I could expect. Advised that the van would land at port within two weeks. Friday 7th May - I rang to check progress and was advised that they would ring me back. A message was left on my voicemail to say that the van was ‘on the water’ and they would ring me to advise when it reached port - time for me to get excited. Monday 10th May - I rang and was told it had landed and they were just waiting for the supplier to confirm a delivery date for the end of the week and I would be contacted when it was confirmed. Tuesday 11th May - I rang as I hadn’t heard anything and was advised that the van was not due to be delivered to the UK until the end of May and I wouldn’t get it until start of June !! I queried this because of the contradictory information I’d been given previously, no real answer as to why but I would be contacted by 14th May as they were going to see if the supplier could bring the date forward. I’ve heard nothing else yet, I’ve explained to Vanzone that I only ordered a new van because of the quick delivery but I now regret it - suspect I’ve been strung along by sales team optimism!! I still want the van but I would really appreciate it if Vanzone could be truthful with me and live up to the promises that they refer to on their website about keeping me informed. Most recently I have been dealing with Claire from the admin team and whilst I am disappointed that she didn’t ring me at the end of the week as promised, I am hopeful that she will do the chasing that she promised! Here’s hoping ! Stay tuned !! 17th May - just had a phone call from Cath to advise of the reg number for my van and that has arrived at port. I am starting to warm to this Company ! 24th May - the end is in sight. It is such a shame that the communication with regard to progress has been totally driven by me. The end of every conversation that I have had with Vanzone has been them telling me that they would check and ring me back, on only two occasions has this happened as I have made contact with them the day after they were supposed to ring me back. As you will see, from the start, my priority was to get the van quickly and I was told that it would be with me at the start of May. Last Friday I was told that the earliest possible delivery date was after 1st June - so all the promises of chasing and getting the van as close as possible to my desired date turn out to be a ruse. Not sure if all similar companies are the same but if there is a lesson for Vanzone following my experience it is to make sure that they keep their customers updated with honest, factual updates and stay clear on making promises that you have no intention or ability to adhere to. I do need to purchase more vans in the not too distant future, if Vanzone had been upfront and honest then they could have secured these sales but I will be giving someone else a go ! As a final comment, the Vanzone employees seem very nice people despite the fact that they didn’t follow through on their promises. My delivery date is 4th June.