Never had a problem with huddle only thing is the wifi is not great. I did get the money back in good time at the end of my last contract .

Great customer service, quick at answering any questions and never had any issues, also very reasonably priced and we received a refund at end of contract for underusage!

Good communication and really helpful

Customer service is great! have been with them for my previous 2 tenancy’s now and have been great at helping out and getting the best deals possible!! would definitely recommend looking into!!

Moved into a new property nearly 3 months ago, switched the existing provider which happened to be an account manager style provider (The Student Energy Group) to Octopus and had no problem at all. Payed all my bills for the duration in which they were switched and have continued to pay my existing provider. 3 months later, I start getting letters through my door from Huddle billing me for short periods (literally like 1st Oct to 3rd Oct for a small amount and another period of a week the month before). I contacted them, told them I had never interacted with Huddle in my life and had paid all my bills with the existing provider when moving in. Not only did the customer support agent threaten me saying If i was the tenant, i'd be liable and that i could go to court... but completely ignored the fact that I had no account open with them previously. They then said there was nothing they could do and that i'd have to contact Octopus. Upon contacting Octopus, they confirmed that the switch from the student energy group had happened literally as expected (I have documentation for all the switch and the bills paid to both Student Energy and Octopus). When contacting Huddle again, they tried to get me to give them my info so they could make an account which I obviously told them no and that they'd need to chase it up with Student Energy. I then contacted Student Energy just to make sure it had all gone smoothly to which they had confirmed that all the correct bills were paid and that the handover to Octopus had been completed. Student Energy had also told me their service runs by handling the bills for students, so they do work with Huddle but Huddle clearly hadn't done their job. If i could rate this company negative I would. Never dealt with them in the past and all interaction with them has been them trying to get me to chase things up... I'm not doing your job Huddle. I will be putting in a complaint about the threatening remarks from your customer support agents.

Unresponsive, didnt answer the questions asked, gave incorrect information. They need training!

The company’s customer service is excellent.

Signed up for utilities from a student house, since tenants didn't know each other, it was easiest way for us all to sign up and pay individually. Good customer support and responses when emailed and asked for help. User-friendly website/app and easy to see the contract and what is being paid for by who

My experience with Huddle has been great overall. The customer service is responsive, and I appreciate the reliable electricity, gas, and Wi-Fi services. The pricing is competitive, and I’ve had no issues with billing or unexpected charges. One area for improvement would be enhancing the mobile app for better tracking of usage. Overall, I’m happy with the service.

Would definitely recommend, simple to see your usage and very understanding and helpful when needed!